Senior Client Service Manager
Overview
At Gallagher, we're seeking a Senior Client Service Manager to join our Commercial Habitational team. This role involves leading client success and team performance, managing complex renewals, and delivering tailored solutions.
How You'll Make An Impact
Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and delivering timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Oversee the accuracy and management of client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
About You
Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
A Property and Casualty Insurance License
Proficiency in Microsoft Office
A desire to build relationships and deliver results
Adaptability and resilience in managing shifting priorities
A collaborative mindset to work with teams across Gallagher
Compensation And Benefits
We offer a competitive and comprehensive compensation package, including a base salary range, medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, and more. Details about benefits will be provided during the selection process. Gallagher values inclusion and diversity and is committed to supporting the communities where we live and work.