Senior Client Service Manager

Canteen One · Minneapolis, MN · 1 wk ago

Business DevelopmentFull-time

Job Summary

An amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! This advanced leadership role is part of our Client Services team and is key in meeting and maintaining customer relations while maximizing financial objectives. Your goal is to provide outstanding service and build long-term relationships that lead to high customer satisfaction and contract renewals. This senior position manages top accounts, offers advanced analytical, financial, and system skills, and serves as a Team Lead working closely with senior management to assist team members and lead operations in account retention strategies.

Essential Duties & Responsibilities

Assist in the setup of new accounts and rollouts
Prepare reports and summaries
Recommend and present information to the client, and implement the recommendations
Carry out quarterly meetings and business reviews
Facilitate data needed for business reviews/meetings
Build and sustain relationships with clients through high-level interaction and analysis
Develop account retention strategies
Perform ongoing financial performance analysis
Facilitate business proformas and overall financial summaries
Set accurate financial expectations for renewals and bids
Evaluate potential new business relationships
Facilitate meetings and manage internal resources to resolve issues
Identify and develop plans to address problems or obstacles
Communicate relevant client information across Canteen One
Collaborate with Operations and build internal relationships

Qualifications

Bachelor’s degree in business, marketing, or a related field required; or equivalent experience (five years in service business, three in account management)
Minimum of three (3) years of business experience
Strong background in market analysis, operations, and account management preferred
Proven financial analysis skills
Excellent interpersonal, negotiation, and conflict resolution skills
Strong customer service orientation
Demonstrated ability to build and maintain long-term internal and external relationships
Strong analytical and decision-making skills
Supervisory experience preferred
Intermediate proficiency in Microsoft Excel and Word; PowerPoint preferred
Experience with ERP systems (e.g., Oracle, PeopleSoft, SAP, JD Edwards) strongly preferred
Experience with reporting tools, especially Business Objects, is a plus

Benefits

Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retail Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Role

This position can sit in either Charlotte, NC or Minneapolis, MN corporate office

Perks

Free office coffee and pantry
One block from light rail transit
Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery
Sporting event tickets frequently raffled off
Paid time off to volunteer for corporate sponsored events
Wellness programs … you get the idea!

Opportunity

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Contact Information

You have been invited to a 30 min interview with Compass!