Senior Client Service Associate

About the role

Wealth Enhancement is hiring a Senior Client Service Associate in Iselin, NJ. This role serves as the liaison between clients and Financial Advisors (FAs) and ensures smooth office operations.

Responsibilities

• Client Communication: Answering phone calls and responding to client messages; Sending routine follow-ups and status updates; Preparing and sending meeting reminders; Managing inbound client requests (beneficiary updates, address changes, RMD questions, etc.).
• Meeting Preparation: Preparing meeting agendas and supporting documents; Printing or assembling financial plans, reports, and statements; Ensuring the advisor has everything needed to run a clean, efficient meeting.
• Post-Meeting Follow-Up: Completing tasks discussed in client meetings; Updating client records and CRM notes.
• Account Operations & Administrative Processing: New Accounts & Transfers; Gathering needed client documents; Preparing account opening paperwork; Submitting ACAT transfers or rollovers; Tracking progress and following up with custodians; Money Movement; Setting up contributions, withdrawals, and systematic investments; Processing checks, wires, and ACH requests; Verifying completion and notifying the advisor/client.
• Required Minimum Distributions (RMDs): Creating annual RMD lists; Coordinating timing and distribution method; Ensuring documentation is accurate and timely; Ongoing Maintenance: Beneficiary updates; Address changes; Adding Power of Attorney (POA) and Transfer on Death (TOD) designations; Updating risk tolerance or investment objectives in the custodian system.
• Advisor Productivity & Practice Management: Calendar & Workflow Management; Scheduling client and prospect meetings; Keeping the advisor on track with upcoming deadlines (RMDs, birthdays, beneficiary reviews, fee billing cycles); CRM (Salesforce) Management; Updating contact records; Entering meeting notes; Maintaining task lists and reminders; Running reports to help the advisor prioritize outreach.
• Document Preparation & Advisor Support: Performance reports; Proposals; Financial plan printouts or digital packets; New client onboarding packets; Custodial forms and paperwork templates.
• Professionalism & Client Interaction: Represent the advisory practice professionally; Greet clients warmly and build rapport; Follow up proactively to reduce advisor workload.

Qualifications

• 5+ years of financial services experience preferred.
• Proficient with Microsoft Office Suite or related software required.
• Familiarity with Salesforce preferred.
• Experience with Schwab, Fidelity, and/or Raymond James platforms preferred.
• Ability to work with deadlines, be flexible under pressure, and prioritize work.
• Strong attention to detail and good problem-solving skills.
• Superior verbal and written communication skills.
• Desire to build strong relationships with clients.

Skills

• Foundation of financial knowledge.
• Knowledgeable with Microsoft Office Suite or related software.
• Familiarity with Salesforce.
• Experience with Schwab, Fidelity, and/or Raymond James platforms.
• Ability to work with deadlines, be flexible under pressure, and prioritize work.
• Strong attention to detail and good problem-solving skills.
• Superior verbal and written communication skills.
• Desire to build strong relationships with clients.

Benefits

Comprehensive benefits offerings include:

• Training and professional development.
• Medical, dental and vision coverage (Available to full-time employees and their families).
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short-term and long-term disability, workers compensation – employer paid.
• 401k with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 pre-determined and 2 floating days).
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements).