Senior Client Manager - Business Insurance

About the role

The Job Marsh McLennan Agency’s Business Insurance department seeks a dedicated and empathetic Senior Client Manager to handle high-level client relationships, manage accounts, and drive growth for key accounts. This role involves providing comprehensive customer service, analyzing insurance needs, and collaborating with the sales team.

Responsibilities

• Manage day-to-day client relationships and accounts by offering high-level service and responsiveness to client needs.
• Provide commentary on coverage inquiries, contract reviews, analytics, and market feedback, and offer guidance on claims and risk control.
• Coordinate insurance proposals, stewardship reports, analytics/benchmarking, market commentary, and other client deliverables.
• Assist sales executives on calls and client meetings.
• Review and evaluate submissions and proposals prepared by Client Relations team.
• Collaborate with colleagues to provide insurance coverage analysis and recommendations for improved or additional coverage.
• Update customer information in the agency management system to ensure accuracy and up-to-dateness.
• Ensure quality control through proper file documentation and maintenance.
• Maintain confidentiality and contribute to a positive team dynamic.

Requirements

• Extensive knowledge of risks associated with large commercial accounts, including emerging risks, cyber risk, regulatory and compliance risks, operational risks, etc.
• At least 5 years of commercial industry and product line experience, preferably in a brokerage or agency setting.
• A strong understanding of commercial property and casualty insurance.
• CPCU or CIC designations are preferred.

Qualifications

• High emotional intelligence and strategic planning skills.
• Passionate about delivering exceptional customer service and support.
• Smart and business-minded, with a keen understanding of the insurance industry.
• Good with people, even under challenging circumstances.
• Team player with positive relationships and a collaborative spirit.
• Detail-oriented, reliable, and able to meet deadlines.
• Adaptable to changing industry needs and client requirements.
• Committed to professional development and learning.

Skills

• Strong communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Proficiency in using agency management systems and CRM tools.
• Knowledge of insurance products and services.

Benefits

• Competitive compensation package including base pay, performance-based incentives, annual profit sharing, and a benefits package.
• Paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.

Pay

Base pay will be determined based on experience, skills, training, location, certifications, and education.

Schedule

Full-time position available.

Company Culture

We are committed to fostering a diverse, inclusive, and flexible work environment. We embrace our core values of accountability, balance, excellence, integrity, respect, and humanity. We strive to attract and retain top talent and value diversity in all its forms.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and welcome applications from all qualified individuals without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic protected by law.