Senior Client Delivery Project Manager (Member Services Contact Center) - Remote

About the role

The Senior Client Delivery Project Manager at Velera is responsible for leading and managing project implementations to deliver multiple projects and initiatives. This role requires extensive project management experience, particularly in client-facing roles within the financial services industry, with a focus on card processing and payment solutions.

Responsibilities

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
• Coordinates all phases of operational implementation of project deliverables using established PMI project management methodologies.
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepare and distribute project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks.
• Ensure various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control.
• Lead lesson learned exercises and participate in root cause analysis discussions.
• Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure.
• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met.
• Facilitate project meetings including project kick off and specification meetings.
• Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met.
• Serve as mentor for other Operational Services staff related to project management methodologies and best practices.
• Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects.
• Perform other duties as assigned.

Qualifications

• 7 years of project management experience required.
• 5 years in a client facing role required.
• 5 years in the financial services industry with card processing and payment solutions preferred.
• Large-scale conversion project leadership and card processing experience preferred.
• Client facing project leadership and card processing experience preferred.

Education

A bachelor’s degree in a related field and/or equivalent combination experience and education is required. PMP certification is preferred.

Pay

$84,900.00 - $108,200.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Wellness program

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected, and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connections across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing, and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve.

Velera is an Equal Opportunity Employer

We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship

Please contact a recruiter at recruiters@velera.com for assistance.