Client Delivery Project Manager - Remote

About the role

The opportunity involves establishing and directing project work teams and related resources to successfully plan, develop, test, and implement projects. The role requires assuming leadership roles for assigned projects and coordinating all phases of operational implementation of project deliverables using established PMI project management methodologies.

Responsibilities

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
• Leads project teams.
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
• Pairs with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks.
• Ensures various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control.
• Develops highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.
• Assumes responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders.
• Troubleshoots project issues and escalates them to upper management if necessary.
• Learns from lessons and participates in root cause analysis discussions.
• Safeguards project information by communicating in a timely manner through communication planning, information distribution, performance reporting, and administrative closure.
• Collaborates effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met.
• Facilitates project meetings including project kick-off and specification meetings.
• Travels to client locations to meet and discuss specifications, business objectives, and project options; facilitates meetings with key client personnel including IT for network connectivity and file mapping.
• Maintains interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects.
• Maintains thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.

Requirements

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• 3 years of project management experience required.
• 3 years in a client facing role required.
• 3 years in the financial services industry with card processing and payment solutions preferred.
• Client facing project leadership and card processing experience preferred.
• Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio and Project.
• Working knowledge of various project methodologies.
• Working knowledge of Enterprise Project Management tools.
• Working knowledge of debit and credit card processing and supporting financial technology products.
• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast paced environment while managing multiple projects and tasks and multiple organizations.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Ability to exercise discretion and good judgment in making decisions.
• Ability to travel as needed, 25%.

Qualifications

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• 3 years of project management experience required.
• 3 years in a client facing role required.
• 3 years in the financial services industry with card processing and payment solutions preferred.
• Client facing project leadership and card processing experience preferred.
• Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio and Project.
• Working knowledge of various project methodologies.
• Working knowledge of Enterprise Project Management tools.
• Working knowledge of debit and credit card processing and supporting financial technology products.
• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast paced environment while managing multiple projects and tasks and multiple organizations.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Ability to exercise discretion and good judgment in making decisions.
• Ability to travel as needed, 25%.

Skills

• Project management experience.
• Client facing project leadership.
• Card processing and payment solutions.
• Microsoft Office applications.
• Variety of project methodologies.
• Enterprise Project Management tools.
• Debit and credit card processing and supporting financial technology products.
• Facilitation, organizational, prioritization, decision-making and conflict resolution skills.
• Communication skills.
• Discretion and good judgment.
• Travel.

Benefits

Velera offers competitive wages, medical with telemedicine, dental and vision benefits, basic and optional life insurance, paid time off (PTO), maternity, parental, family care, community volunteer time off, 12 paid holidays, company-paid disability insurance, 401k (with employer match), health savings accounts (HSA) with company provided contributions, flexible spending accounts (FSA), supplemental insurance, mental health and well-being: Employee Assistance Program (EAP), tuition reimbursement, wellness program, great work/life benefits, and reasonable accommodation for individuals with disabilities.

Pay

$67,700.00 - $86,300.00

Schedule

Not specified

Benefits

Velera offers competitive wages, medical with telemedicine, dental and vision benefits, basic and optional life insurance, paid time off (PTO), maternity, parental, family care, community volunteer time off, 12 paid holidays, company-paid disability insurance, 401k (with employer match), health savings accounts (HSA) with company provided contributions, flexible spending accounts (FSA), supplemental insurance, mental health and well-being: Employee Assistance Program (EAP), tuition reimbursement, wellness program, great work/life benefits, and reasonable accommodation for individuals with disabilities.

Equal Opportunity Employer

We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.