Service Delivery Project Manager (Remote)

Responsibilities

• Lead customer’s managed services deployments across all technical operations teams, regions, and markets as assigned.
• Collaborate across teams to align on goals and develop a unified plan for delivering services on time and as outlined in an order.
• Share information broadly, oversee tactical and strategic efforts, provide regular updates on projects, set clear expectations, inform status, and proactively convey risks.
• Act as a customer liaison on each project between the technical teams, business stakeholders, partners, and customers.
• Bridge the gap between our customers’ needs and the resources and information required for successful delivery.
• Handle and resolve customer problems that are escalated for management attention.
• Produce various reports for project implementation and customer service management.
• Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects.
• Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions.

Qualifications

• CAPM or PMP certification is preferred; however, your depth of project management and Cloud experience will be considered in lieu of accreditation.
• Previous hands-on experience implementing cloud-based solutions is ideal due to the complex nature of the industry. (2+ years preferred)
• Excellent at developing project plans using standard project management tools, prioritizing deliverables and resources, and proactively managing risk.
• Significant experience coordinating projects, determining resource requirements, carrying out logistics, and following through with deliveries and deadlines.
• Proficient in tracking data, creating schedules, and carrying out progress checks to track performance and accountability.
• Strong relationship management skills across internal partners, external vendors, colleagues, technical teams, and customers.
• Excellent written and verbal communication skills.
• Effective time management skills.
• Ability/willingness to operate in a fast-paced, demanding environment.
• Desire to grow within the company.
• Analytical/critical thinking ability.

Additional Candidate Attributes

• Be solution-oriented, proactive, quick thinking, and comfortable with a dynamic project portfolio.
• Curious to improve and evolve our implementation guidelines, quality, and timing based on tactical and business learning.
• Proficiency with project management tools and standards based on PMI best practices.