Senior Claims Support Specialist - Property

Responsibilities

• Keeps accurate and current records in designated systems that are accessible to others.
• Serves as a subject matter expert for other support staff, providing technical training as needed.
• Updates reports, prints checks, and understands relevant information.
• Sets up and maintains databases and other systems.
• Sets up and maintains spreadsheets and other systems.
• Seeks relevant information and answers to key questions from defined sources.
• Contacts other internal departments and team members.
• Answers incoming customer calls for the department.
• Communicates primarily on task- or learning-related matters, creating and delivering a variety of messages and information.
• Performs special projects and other duties as assigned.

Requirements

• Good communication skills.
• Demonstrated ability to pay attention to details.
• Ability to follow process.
• Excellent time management skills and ability to meet deadlines.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.

Qualifications

• Prior experience in property-and-casualty claims.

Benefits

Compensation Overview: The full hiring range for this role is $23.25 – $30.69, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards: Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results. Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.