Senior Change Partner - Hybrid in Minneapolis

About the role

The Sr. Change Partner is responsible for creating and implementing agile change strategies and tools to support the adoption and sustainability of behavior, process, and technology changes. This position leads the change strategy for NMDP’s strategic-level changes and consults with change sponsors and key stakeholders to drive adoption and embrace of change. The vision is that every leader at NMDP has the ability and confidence to initiate, lead, and sustain change, ensuring employees have a positive experience with transitions.

Responsibilities

• Create, manage, and continuously evolve change management and strategic communication plans for assigned initiatives, including stakeholder and change impact assessments, communication and resistance management plans, training, development and support strategies, and other related organizational effectiveness activities.
• Champion NMDP’s change framework while applying an agile mindset to create alignment, preparation, and appropriate adaptation.
• Collaborate with sponsors, stakeholders, and cross-functional teams to identify people-related risks and opportunities and ensure they are addressed.
• Orchestrate change actions through partnership with Communications and Learning & Development.
• Partner with sponsors and product line leaders to evaluate the adoption and effectiveness of change activities in achieving initiative goals/ROI.
• Track progress, report and manage issues/risk, and adapt as needed.
• Identify, track, and apply meaningful adoption metrics that focus on behavior change, usage, and value realization, not just completion of activities.
• Integrate change management practices into broader plans (e.g., Operational Readiness, Project Management, and/or Communication Plans).
• Leverage recognized change management and leadership development methodologies to support the growth and alignment of change sponsors’ capabilities.
• Help update and communicate change leadership tools and toolkits, including training/support materials, for sponsor effectiveness.
• Lead the people-related aspects of organizational readiness measurement and reporting to ensure key sponsors and stakeholders are prepared to lead and support desired changes.
• Identify and apply measurement criteria to evaluate the adoption and effectiveness of change sponsorship and management activities.
• Support the maturation of the Change Management COE by guiding initiative champions and leader teams as they plan for and ensure lasting change.
• Upskill people leaders as they lead through change and develop change resilience in all team members.
• Other duties as assigned.

Qualifications

Required

Knowledge of:

• Recognized and reputable change tools and methodologies, including agile change management.
• Transformation strategies, behaviors, roles, language, and culture.
• Health care or medical research, design, innovation, and trends.

Ability to:

• Develop, lead, and implement practical change management solutions.
• Build relationships with senior leaders and partners across the organization.
• Simplify complex concepts.
• Facilitate results-driven team and group processes to achieve healthy and smart outcomes.
• Use creative thinking, diplomacy, tact, and candor to work through healthy conflict and resistance to change.
• Create clarity of strategy and goals through change consulting and leadership coaching.
• Empower the team with a humble attitude and an expansive, growth mindset.
• Demonstrate expert written, verbal, and nonverbal communication skills.

Education and/or Experience:

• Bachelor’s degree in a related field.
• Seven (7) or more years of experience managing and delivering change initiatives.
• Five (5) or more years of experience coaching change sponsors and executives.
• Training and certification from recognized OCM certification organizations, such as Prosci, Liberating Structures, Kotter, or ACMP.

Preferred

• 7+ years of experience in change management or leadership development.
• 5+ years of experience with enterprise-wide resource and relationship management systems (e.g., Salesforce, Oracle, etc.).
• Comprehensive knowledge of business management principles, procedures, and systems.
• Experience leading change, organizational effectiveness, and/or organizational development in:
  • Mid-sized organizations (200-5,000 employees).
  • Health care research and/or health care product delivery organizations.

Benefits

NMDP offers regular, full-time employees the following benefits:

• Medical, dental, vision, life, and disability insurance.
• Accident, critical illness, and hospital indemnity coverage.
• Well-being, legal, identity theft, and pet benefits.
• Retirement plans.
• Paid time off, holidays, and leave plans.
• Incentive plans.