Senior Change Management Consultant

About The Role

Lead organizational readiness activities to support a large-scale healthcare interoperability initiative. Develop and execute stakeholder engagement and communication strategies. Design and deliver training programs to drive user adoption and process compliance. Partner with business and technology teams to implement regulatory and operational changes. Manage change impacts, adoption risks, and readiness assessments. Support successful transition and long-term sustainability of new processes and workflows.

Required Skills

• 10+ years of change management experience
• Healthcare payer experience
• Organizational change management methodology (Prosci, ADKAR, Kotter, etc.)
• Stakeholder engagement and executive communication
• Training development and delivery
• Business process redesign
• Organizational readiness assessments
• Regulatory compliance program experience
• Strong facilitation and presentation skills
• Ability to manage cross-functional initiatives

Bonus Skills

• Change Management certification (Prosci or equivalent)
• PMP certification
• Healthcare interoperability experience
• FHIR/API knowledge
• Prior authorization or utilization management experience
• Provider engagement experience
• Member/customer experience initiatives
• SOP and job aid development
• Bachelor's degree in a related field

Key Responsibilities & Skills

• Organizational Readiness Management
• Healthcare Payer Change Management
• Prosci / ADKAR / Kotter Change Management Methodology
• Stakeholder Engagement & Executive Communication
• Training Development & Delivery
• Business Process Redesign
• Regulatory Compliance Program Experience
• Cross-Functional Initiative Management
• Facilitation & Presentation Skills
• Change Impact & Adoption Risk Management
• SOP & Job Aid Development
• Member/Customer Experience Initiatives

Technical Skills

• FHIR / API
• Prosci Change Management Tools
• MS Project / JIRA
• Microsoft PowerPoint / Teams

Education

Bachelor's Degree in Business Administration, Healthcare Administration, Health Informatics, Organizational Development, Management. Preferred: MBA, Master's in Healthcare Administration, Master's in Business Administration, Master's in Organizational Development.

Industry Experience

• Healthcare Payer / Health Insurance
• Healthcare Interoperability
• Provider Services
• Utilization Management
• Prior Authorization
• Health IT