Senior Change Management Consultant

About the role

Focus on the people side of change, including changes to business processes, systems, technologies, and AI-enabled solutions, ensuring adoption and value realization from technology initiatives. Quickly become familiar with client business challenges, technologies, and AI use cases to understand the environment for change and act as a trusted advisor to client stakeholders while leading enterprise change efforts.

Responsibilities

• Build strong relationships with clients, including sponsors and other project stakeholders.
• Develop comprehensive, AI-informed change management strategies encompassing communication, sponsorship, stakeholder engagement, learning, and measurement, with clear dependencies and success metrics defined.
• Design AI-supported data collection approaches (e.g., surveys, readiness assessments, sentiment analysis, adoption and usage metrics) defining measurement strategies, dependencies, and success criteria tied to change outcomes.
• Facilitate client interactions (e.g., stakeholder interviews, leadership meetings, design sessions, and workshops), incorporating AI-enabled insights, synthesized themes, and scenario analysis to accelerate decision-making and alignment.
• Analyze qualitative and quantitative data using AI-assisted techniques to develop evidence-based findings, insights, and recommendations that inform change strategies, risk mitigation, and leadership actions.
• Identify people, readiness, and adoption risks associated with business and changes, and develop proactive response strategies informed by risk modeling and trend analysis.
• Design and develop AI-enabled learning strategies utilizing appropriate mechanisms (e.g., simulations, self-paced learning, adaptive learning paths, assessments, and exams), ensuring alignment to adult learning principles and measurable learning outcomes.
• Lead adult learning activities, including Train-the-Trainer programs, while enabling instructors and leaders to effectively use learning tools and content.
• Interact and engage with Sponsors and Senior Leaders, translating AI-driven insights into clear change narratives, sponsorship actions, and leadership messaging.
• Facilitate role and organizational design by leveraging AI-supported workforce analysis, role clarity models, and dependency mapping to define optimal structures, roles, and capabilities required for future-state operations.
• Lead and mentor OCM team members, ensuring quality, consistency, and ethical use of AI-enabled tools in the development of change deliverables.

Requirements

• 10+ years experience delivering enterprise-scale change management within large organizations.
• Demonstrated progression and growth within the OCM discipline through past career experiences.
• Proven ability to produce and own high quality deliverables that meet client needs, including strategic communications and training materials.
• Knowledge and application of PROSCI and other change management methodologies and tools.
• Excellent written and verbal communication that is effective to all levels in an organization.

Benefits

• Generous PTO, health coverage, disability insurance, and paid family leave.
• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.
• Modern Health – A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families.
• Carrot Fertility – Inclusive fertility and family-forming coverage for all paths to parenthood, including adoption, surrogacy, fertility treatments, pregnancy, and employer-sponsored funds to help pay for care.
• Fringe – A company-paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits like Netflix, Spotify, GrubHub, student loan repayment, travel, and fitness.
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into day-to-day operations.
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support communities.
• 401(k) Matching – Generous matching with no vesting period to help build financial wellness.

Schedule

Employees must be available to work onsite in a client location or a CapTech office as requested. Remote work is allowed when compatible with CapTech and client needs.