Senior Catering Manager- Harvard Business School (Boston, MA)

Salary and Compensation

Salary Range: $85,000 - $95,000/year

Job Summary

The Senior Catering Manager for Restaurant Associates at Harvard Business School supports day-to-day catering operations and leads the team to deliver exceptional service. This role partners closely with clients, guests, and internal teams, and provides leadership coverage in the absence of the Director of Catering Operations.

Key Responsibilities

• Maintain strong relationships with clients, guests, and internal departments
• Support and oversee catering operations, including leading the team when senior leadership is absent
• Ensure service standards consistently exceed expectations
• Coach, train, and support managers and hourly associates
• Promote a safe, well-organized, and guest-focused work environment
• Aid with staffing, scheduling, and operational readiness
• Assist with hiring, onboarding, and ongoing associate development
• Avoid inaccurate reporting, documentation, and compliance with company standards
• Collaborate on marketing and special event initiatives
• Participate in operational meetings and contribute to continuous improvement efforts

Leadership Scope

Provides direction to Catering Managers when acting in a leadership coverage role

Qualifications

• Minimum 4 years of food service experience, including at least 2 years in a management role
• Catering experience required
• Background in restaurant, hotel, corporate dining, education, healthcare, or similar environments preferred
• Strong organizational, communication, and team leadership skills
• Working knowledge of food service operations, service standards, and safety practices
• Basic financial and operational reporting skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Associate’s degree preferred

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retail Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave