Senior Case Manager - Staten Island FJC

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Conducts client centered safety assessment and risk management planning;
• Provides crisis intervention and direct assistance to victims of crime and abuse;
• Develop creative solutions reflecting clients’ unique needs in collaboration with client;
• Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs;
• Office of Victims Services compensation, and relocation assistance;
• Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs;
• Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy;
• Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills;
• Maintains thorough and accurate case records and statistics in web-based case management system;
• Collects client data, tests new interventions and tracks outcome;
• Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars;
• Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics;
• Works collaboratively with other Safe Horizon programs to facilitate linkages for clients;
• Varies other duties to be determined by supervisor.

Qualifications

• Sensitive towards and understanding of victimization;
• Able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;
• Willing to participate in a learning community;
• Well organized and detail oriented;
• Ability to work independently and be resourceful;
• Demonstrates leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better);
• Able to work under pressure in a calm and reassuring manner;
• Knowledge and Skills: Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred.
• Experience: At least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon is preferred. Experience working with survivors of intimate partner and family violence and other victims of crime;

Interacts With

• Safe Horizon staff
• Criminal justice personnel
• District Attorney’s Office
• NYPD Office of Victim Services
• ACS NYCHA and Section 8 staff
• Other social service providers