Senior Case Manager II Temporary

We need to output HTML fragment with sections: About Us? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use other headings if content matches. We must not repeat job title as heading. We must include sections only when posting has real specific content. We have content: About Us (description of organization). That could be a section heading maybe "About Us" but not in list; but we can still use

About Us

. They said use

for section headings (e.g. About the role, Responsibilities...). So we can use About Us. We have Pay Rate: $28.65 - $30.16 Per Hour -> Pay section. Benefits: VOALA offers competitive medical, dental, vision and retirement benefits -> Benefits section. Job Summary And Purpose: prose. Duties And Responsibilities: list. Essential Ability Acknowledgement: maybe part of Responsibilities or Qualifications? It's about ability to work with difficult clients. Could be under Requirements or Qualifications. We'll treat as part of Qualifications/Requirements. Essential Duties: more duties. MANDATED REPORTER: maybe a note. Qualifications: REQUIREMENTS, EDUCATION, EXPERIENCE, PREFERRED QUALIFICATIONS. We need to use

• for any list of duties/requirements/benefits. So for duties list, we need
  . For requirements list also
  . For benefits list also
  . For pay maybe just

  . We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO, E-Verify, etc. Also remove navigation, cookie, legal, duplicated lines. Also remove "Learn more at www.voala.org." maybe keep as part of About Us? It's substantive? It's a link but we can keep as plain text. It's not boilerplate. Keep. We must not include application instructions. None present. We must not include duplicated lines. We need to output only HTML fragment. Let's structure:

  About Us

  VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

  Pay

  $28.65 - $30.16 Per Hour

  Benefits

  • competitive medical benefits
  • dental benefits
  • vision benefits
  • retirement benefits
  But the text says "VOALA offers competitive medical, dental, vision and retirement benefits". Could combine into one
  • but better to split? The instruction: use
    • for any list of duties/requirements/benefits. If we split, we need to ensure we preserve all info. Splitting is okay as long as we don't lose meaning. Could also keep one
    • with the full sentence. Safer to keep one
    • with the full sentence. Thus:

      Benefits

      • VOALA offers competitive medical, dental, vision and retirement benefits

      Job Summary and Purpose

      The Senior Case Manager II is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.

      Responsibilities

      • Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
      • Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
      • May make home and field visits
      • Monitors case managers on a regular basis to determine quality and effectiveness of services provided
      • Review cases with Program Coordinator and Case Management Team
      • Audit case file on a regular basis for completeness and accuracy
      • Conducts crisis intervention as necessary
      • Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
      • Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
      • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
      • Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
      • Assure all program assets and file documents are maintained and secure for all client records
      • Develops, performs, and assists with workshops pertaining to program services that meet client needs
      • Participates and assists with outreach events
      • Other duties as required
      We also have Essential Ability Acknowledgement and Essential Duties (more duties). Could merge into Responsibilities or create a separate section like "Essential Functions". But we must not create thin sections. We could incorporate those bullet points into Responsibilities as additional items. Let's extract those: Essential Ability Acknowledgement: Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. ESSENTIAL DUTIES: Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment. Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals. Responsible for intake, assessments, service planning and service delivery. Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services. Collaborate with other service providers to link participants to community resources and supportive services. Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate. Develops, performs, and assists with workshops pertaining to veteran households’ needs. Participates and assists with outreach events. Other duties as required and may be subject to change. MANDATED REPORTER: As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. We could add these as additional bullet points under Responsibilities or create a section "Essential Functions". Since we already have Responsibilities with many bullets, adding more is fine. Let's add bullets for: - Ability to work and deal with difficult, uncooperative, and potentially aggressive clients (including homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges). - Services must be provided on-site; incumbents required to report to work on-site each day of active employment. - Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet client needs, set goals and find necessary resources. - Responsible for intake, assessments, service planning and service delivery. - Conducts hard and soft file management, HMIS, CM process flow, to ensure client documentation meets all requirements for provision of services. - Collaborate with other service providers to link participants to community resources and supportive services. - Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate. - Develops, performs, and assists with workshops pertaining to veteran households’ needs. - Participates and assists with outreach events. - Other duties as required and may be subject to change. - As a Mandated Reporter, must report any instance of physical or sexual abuse to proper authorities. We need to ensure we don't duplicate existing bullets. Some overlap: "Develops, performs, and assists with workshops pertaining to program services that meet client needs" already exists; we have a similar for veteran households’ needs - could be separate but okay. "Participates and assists with outreach events" already exists. "Other duties as required" already exists. We can still add but avoid exact duplicates. We'll add those that are not already present. Check existing bullets list: 1. Conducts comprehensive screenings and assessments... 2. Develops support systems... 3. May make home and field visits 4. Monitors case managers... 5. Review cases with Program Coordinator... 6. Audit case file... 7. Conducts crisis intervention... 8. Assists case managers by identifying and coordinating... 9. Makes referrals to VA/community providers... 10. Provides support through case conferencing, counseling, advocacy 11. Conducts comprehensive file reviews and assessment... 12. Assure all program assets... 13. Develops, performs, and assists with workshops pertaining to program services... 14. Participates and assists with outreach events 15. Other duties as required Now new items: - Ability to work and deal with difficult, uncooperative, and potentially aggressive clients (including homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges). Not present. - Services must be provided on-site; incumbents required to report to work on-site each day of active employment. Not present. - Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet client needs, set goals and find necessary resources. Not present. - Responsible for intake, assessments, service planning and service delivery. Not present (we have assessments but not intake/service planning/delivery as separate). - Conducts hard and soft file management, HMIS, CM process flow, to ensure client documentation meets all requirements for provision of services. Not present (we have file reviews but not HMIS). - Collaborate with other service providers to link participants to community resources and supportive services. Not present. - Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate. Not present (we have case conferencing and counseling but not weekly/monthly audits). - Develops, performs, and assists with workshops pertaining to veteran households’ needs. Not present (we have workshops for program services). - As a Mandated Reporter, must report any instance of physical or sexual abuse to proper authorities. Not present. We'll add these as bullets. Now Qualifications section: we have REQUIREMENTS, EDUCATION, EXPERIENCE, PREFERRED QUALIFICATIONS. We should make a section

      Qualifications

      and inside maybe subheadings? But instruction only says use

      for section headings; we could have subheadings as

      but not specified. Safer to just list as

      with items that include the details. But we need to preserve all info. Could do separate

      for Requirements, Education, Experience, Preferred Qualifications. However that may create many thin sections but each has substantive content. The instruction: "Prefer a few substantive sections over many thin ones." So