Senior Case Manager, Focus Forward

About the role

The Senior Case Manager for Focus Forward will play a critical role in supporting young adults aged 18 to 35 with moderate to high employment needs. This position involves facilitating employment readiness sessions, conducting screenings and assessments, and providing case management support.

Responsibilities

• Facilitate Cognitive Behavioral Intervention and Employment Readiness group sessions and workshops to build employment readiness skills;
• Lead sessions focused on job readiness and retention, emphasizing life skills and job search skills workshops;
• Conduct outreach to court partners to receive referrals to Focus Forward, including conducting public presentations;
• Conduct screenings, intakes, and clinical/employment assessments with participants;
• Provide case management, crisis intervention, and support services;
• Attend mandatory required cognitive behavioral intervention and employment readiness training;
• Form partnerships with community stakeholders, organizations, and agencies to strengthen systems of support for participants;
• Engage participants in ongoing discussions about their employment goals;
• Provide ongoing support to participants placed in transitional employment opportunities by continuing case management and guiding them through onboarding processes;
• Document all participant and employer contact, activities, and outcomes daily in our case management system (Salesforce);
• Regularly discuss each participant's job start-ready progress with the Focus Forward team, including the Job Developer; problem-solving with colleagues when needed;
• Review participants’ daily performance ratings provided by their worksite supervisor;
• Record and report monthly progress summaries for each participant, detailing steps taken to resolve challenges and the quality of overall participant participation;
• Perform other tasks and responsibilities that will be assigned from time to time;
• Participate in staff meetings and training;
• Attend evening community events and meetings as needed;
• Perform other relevant duties to support the Queens Community Justice Center and department activities.

Requirements

• Bachelor’s Degree with at least 3 years of case management and workforce development experience required;
• Highly organized and capable of multi-tasking and working in a fast-paced environment;
• A willingness and interest in engaging individuals with mental health and substance abuse needs;
• Experience in Motivational Interviewing is a plus;
• Able to work with people from diverse backgrounds in a culturally competent manner;
• Comfortable working with adolescents, adults, and families;
• Excellent organizational, interpersonal, communication, and writing skills required;
• Bilingual (English-Spanish or other languages) preferred.

Qualifications

• Bachelor’s Degree with at least 3 years of case management and workforce development experience required;
• Highly organized and capable of multi-tasking and working in a fast-paced environment;
• A willingness and interest in engaging individuals with mental health and substance abuse needs;
• Experience in Motivational Interviewing is a plus;
• Able to work with people from diverse backgrounds in a culturally competent manner;
• Comfortable working with adolescents, adults, and families;
• Excellent organizational, interpersonal, communication, and writing skills required;
• Bilingual (English-Spanish or other languages) preferred.

Benefits

• Comprehensive healthcare with a national network;
• Free basic dental coverage;
• Vision insurance;
• Short-term and long-term disability;
• Life insurance;
• Flexible spending accounts including commuter FSA;
• 403(b) retirement plan with a two-to-one employer contribution up to 5%.

Pay

The compensation range for this position is $57,500 - $65,000 and is commensurate with experience.

Schedule

Full-time from 9:00 AM through 5:00 PM with occasional evening or weekend hours.