Senior Case Manager

About the role

Join an Award-Winning Personal Injury Law Firm. At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

The Ward Law Group is seeking an experienced Senior Case Manager to join our New York personal injury team. This is an opportunity for an accomplished personal injury professional who can independently manage a high-volume caseload while providing exceptional service to clients throughout the life of their cases. The ideal candidate has extensive New York personal injury experience, strong knowledge of New York procedures and deadlines, and experience handling cases involving auto accidents, premises liability, construction/Labor Law matters, and other complex personal injury claims. As a senior member of the team, you will also serve as a resource and mentor to junior case managers and support staff.

Responsibilities

• Manage approximately 75–150+ personal injury cases from intake through settlement or litigation transition
• Maintain regular communication with clients regarding case status, treatment, documentation, and next steps
• Gather, organize, and review medical records, medical bills, accident reports, insurance information, and supporting documentation
• Follow up with medical providers to ensure records and bills are obtained timely
• Monitor statutes of limitations, CPLR deadlines, No-Fault requirements, and other critical New York case deadlines
• Prepare correspondence, demand packages, case summaries, and documentation supporting settlement negotiations
• Assist attorneys with discovery, bills of particulars, depositions, IMEs, and litigation preparation
• Coordinate with insurance carriers, medical providers, opposing counsel, and other parties
• Assist with NYSCEF filings and case documentation
• Identify and track Medicare, Medicaid, health insurance, workers' compensation, and other potential liens
• Support settlement and disbursement processes to ensure files are resolved accurately and efficiently
• Maintain accurate and detailed case notes within the firm's case management system
• Mentor and support junior case managers, paralegals, and other team members
• Maintain strong productivity, quality, and client-service standards in a high-volume environment
• Contact clients within 24 hours of receiving their case to introduce themselves
• Present initial settlement offers to clients within 48 hours of receipt
• Educate clients about further medical treatments such as injections, rhizotomies, surgeries, TBI treatment, etc.
• Inform clients about the necessity to file lawsuits
• Return all client calls the same day
• Maintain bi-weekly communication with clients to ensure effective communication
• Inform clients of case settlements and explain the reductions process
• Follow up with insurance companies within 10 days after a settlement demand is sent and continue timely follow-ups until a response is received