Senior Case Manager

Mission Statement

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality‑of‑life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic‑led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community‑based services are fully integrated, bilingual and culturally competent.

Position Overview

The Case Manager Supervisor will assist with the oversight and implementation of Social Services functions of the shelter according to DHS regulatory and accreditation requirements, providing care and resources to meet the physical, emotional, and social needs of clients. The role provides supervision to the Intake Services and Case Management Team and works with the Program Director/Director of Social Service to develop, implement, track, report, and evaluate measurable outcomes.

Responsibilities

• Serve as mentor to Case Managers; promote their professional development.
• Ensure Case Managers maintain updated case files with necessary documentation.
• Conduct and document one‑on‑one supervision of direct reporting staff to assess and improve performance.
• Ensure clients have appropriate medical insurance and are referred to medical providers.
• Work with team to ensure building standards are met; conduct unit inspections and follow‑up.
• Collect, review, sign and submit timesheets for all direct reports for PD/DSS approval.
• Assist in organizing onsite and offsite training opportunities for professional development of staff.
• Participate and facilitate interdisciplinary team meetings to discuss and overcome resident barriers.
• Delegate and monitor client‑related operational responsibilities to Intake and Case Management team members.
• Oversee timely assessment of clients upon admission, change of condition, and review and update care plans.
• Assist in developing program content to address client needs related to housing, substance‑abuse treatment, mental health, and employment.
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
• Assist with monitoring and tracking clients’ housing placements, medical compliance, and Individual Service Plans.
• Conduct case conferences with difficult‑to‑engage clients and relevant Case Manager.
• Provide supportive counseling and advocacy for clients.
• Liaise with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery.
• Identify training needs and professional development opportunities for staff.
• Assist PD/DSS with ensuring housing and performance outcomes are met on a monthly/quarterly/annual basis.
• Develop and implement crisis prevention/intervention strategies to ensure a safe and secure environment.
• Attend meetings with funders or outside agencies as needed.
• Implement a system to ensure clients maintain medication compliance on a weekly basis.
• Maintain compliance with organizational policies and legal regulations through meticulous documentation.
• Review and analyze program and demographic client data to make program improvements.
• Report significant events and monitoring outcomes to the Program Director/Director of Social Service.
• Plan and organize program activities to maximize contract and performance goals as outlined in DHS Performance Incentive Plans.
• Communicate with other Case Manager Supervisors at Acacia Network shelters on client progress and best practices.
• Conduct periodic internal file reviews and implement Quality Assurance measures, including addressing and investigating client complaints.
• Submit accurate DHS and Acacia monthly reports to PD for review in a timely manner.
• Troubleshoot client and staff program problems, making decisions per program policies, procedures, and protocols.
• Complete incident reports to relevant parties to properly and timely record any incident.
• Perform other duties assigned by the Program Director.

Requirements

• Associate degree required; bachelor’s degree preferred.
• Minimum of five (5) years’ experience working with homeless and/or mixed‑income populations.
• Specialty in substance‑abuse and mental health issues.
• Knowledge of crisis prevention, intervention, and resolution techniques and ability to match techniques to circumstances and individuals.

Benefits

• Comprehensive and competitive benefits package.
• Medical, dental, and vision coverage.
• Generous paid time off, including vacation days and paid holidays.
• Support for a healthy work‑life balance.
• Equal Opportunity Employer encouraging applicants from all backgrounds.