Senior Care Manager - Sacramento

Key Responsibilities

• Directly supervise a team of Care Managers, providing guidance, mentorship, and performance feedback.
• Conduct regular check-ins, case reviews, and team huddles to ensure alignment with organizational standards.
• Provide real-time support for escalated client concerns, complex cases, or crisis situations.
• Foster a culture of accountability, empathy, and continuous improvement.
• Monitor Care Manager caseloads (50 clients per CM) to ensure balanced workloads and quality of care.
• Review assessments, care plans, and documentation for accuracy, completeness, and compliance.
• Track key performance indicators, including client satisfaction, service utilization, and program outcomes.
• Identify trends or gaps in services and implement corrective strategies.
• Support Care Managers in resolving high-need or complex client cases.
• Act as an escalation point for advocacy, ensuring clients receive appropriate and timely resources.
• Provide oversight of client care plans, making adjustments as needed to improve effectiveness.
• Onboard and orient new Care Managers, ensuring they understand expectations, protocols, and best practices.
• Conduct quarterly and annual performance reviews for Care Managers, setting clear goals for professional growth.
• Provide coaching in assessment techniques, client engagement, documentation, and resource coordination.
• Facilitate training sessions and encourage ongoing professional development.
• Ensure that Care Managers maintain accurate, timely, and compliant documentation.
• Generate team-level reports on client outcomes, caseload productivity, and program effectiveness.
• Support audits and reviews by preparing and submitting required documentation.
• Ensure compliance with Medi-Cal, CalAIM, and organizational standards.
• Build and maintain relationships with community organizations, health plans, and referral partners.
• Represent the Care Manager team in interdepartmental meetings and external collaborations.
• Work with leadership to refine workflows, improve cross-team communication, and expand available resources.

Program Oversight & Quality Assurance

• Maintain accurate, timely, and compliant documentation for Care Managers.
• Generate team-level reports on client outcomes, caseload productivity, and program effectiveness.
• Support audits and reviews by preparing and submitting required documentation.
• Ensure compliance with Medi-Cal, CalAIM, and organizational standards.