Senior Care Manager - Port Jervis

Responsibilities

• Attend bi-weekly Care Coordination team meetings.
• Attend trainings and meetings relevant to Health Homes.
• Deliver care coordination services as outlined under Health Home Model for Care Coordination for a caseload of between 35-45 program participants.
• Complete New York State Community Mental Health (CMH) assessments and reassessments.
• Complete monthly scorecard data collection information.
• Maintain all client records electronically through Foothold Technology and FCM Electronic Record Keeping.
• Maintain all client files according to program policies and procedures.
• Establish and maintain linkage with appropriate community agencies and service providers.
• Represent MHA at meetings, as necessary.
• Auxiliary in internal audits of participant charts.
• Provide oversight to other care managers in the field, as needed.
• Assist staff when program participants may be experiencing a crisis and/or responding to phone calls from participants in crisis.
• Answer general care management and health home questions for staff and ensure a manager or supervisor is informed if the question or situation is more complex.
• Assist with training and/or shadowing new care management staff.
• Review time management strategies and deadlines with staff, as needed.
• In the spirit of teamwork, answer MHA’s main office phone as needed.
• Participate in MHA’s committees as needed.

Qualifications

• Bachelor’s Degree in any of the following: child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation/recreation therapy, rehabilitation, social work, sociology, or speech and hearing.
• NYS licensure and current registration as a Registered Nurse and a bachelor’s degree.
• A bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses.
• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
• Must have a valid driver’s license and access to a reliable, personally owned vehicle.

Experience

• Two years of experience (a master’s degree in a related field may substitute for one year’s experience) either:
• Providing direct services to persons diagnosed with mental disabilities, developmental disabilities, alcoholism, or substance abuse.
• Linking persons who have been diagnosed with mental disabilities, developmental disabilities, alcoholism, or substance abuse to abroad range of services essential to successfully living in a community setting.
• Bilingual Spanish / English preferred.
• Effective written and oral communication skills.
• Experience with Health Homes highly preferred.
• Knowledge of Medicaid procedures highly preferred.
• Experience with Electronic Health Record Program(s) required.
• Experience working with Excel and Microsoft Word preferred.
• Ability to work independently with minimal direct supervision.
• Must be organized, self-motivated and have the ability to coordinate multiple tasks simultaneously.
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.