Senior Care Manager

Overview

The Housing Case Manager (HCM) is responsible for case management and supportive care coordination to asylee families.

Responsibilities

• Provide case management services (conducting psychosocial assessments, developing treatment plans, assisting with obtaining and retrieving vital documents, assisting with applying for benefits and entitlements, performing room inspections, and preparing and gathering documents needed for housing placement)
• Maintain client records as per funder and regulatory requirements
• Provide referrals and follow-ups when necessary for primary care, substance use, nutrition, clothing, mental health, financial management, and dental
• Utilize the vast array of internal services available to families, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training
• Help new clients move into their apartments
• Aid clients with their transition from homelessness to stable housing
• Collaborate with the client to develop strength-based individualized goals
• Provide constructive feedback on goal participation during scheduled engagement
• Assess and discuss financial management with the client, including maintaining an active subsidy, and food and nutritional needs
• Occasionally accompany the client in the community on scheduled appointments
• Participate in weekly supervision with your supervisor
• Attend meetings prepared
• Complete all required reports and paperwork on or before the prescribed deadlines
• Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS

Requirements

• Bachelor’s degree is preferred in social work, psychology, counseling, or related field, or three years of relevant experience in a social service setting
• Good communication skills, both verbally and written, including the ability to communicate with all levels of management
• Bi-lingual (Spanish) preferred
• Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint)
• Knowledgeable of CARES system
• Dependable & flexible
• Able to maintain a high level of confidentiality
• Understanding of harm-reduction practices

Qualifications

• Willingness to work occasional overtime and offer flexibility regarding scheduling work time
• Bi-lingual (Spanish) is strongly preferred
• Ability to work with the homeless migrant population

Essential Physical Demands/Working Conditions

Housing Case Manager position requires the staff person to be present in the program site 100% of the time during night hours. Occasionally expected to de-escalate tense, even hostile, client situations.

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.