Senior C.A.R.E. Coordinator

About the role

The Senior C.A.R.E. Coordinator, Basic Needs & Advocacy plays a key role in supporting and coordinating services that help students meet their essential needs, and provides mentorship, training, and guidance to C.A.R.E. Coordinators and other staff to ensure consistent service delivery and best practices across the team.

Responsibilities

• Serves as the first point of contact for students seeking basic needs support.
  • Assesses student needs, coordinates services, recommends emergency funding, and maintains confidential records.
  • Ensures ongoing support through follow-up and case management, while also assisting and advising C.A.R.E. Coordinators on complex cases.
• Captures logistics for basic needs programs like food pantries, emergency housing, and resource fairs.
  • Manages aid distribution, tracks supplies and donations, supports new staff onboarding and training, and recommends improvements to enhance program operations and efficiency.
• Supports outreach and education by creating promotional materials, leading presentations and workshops, participating in awareness campaigns, and advising C.A.R.E. Coordinators on effective outreach strategies and messaging.
  • Fosters collaboration with campus departments and community agencies to connect students with resources, stays informed on best practices through meetings and trainings, and represents the C.A.R.E. team on committees and working groups as assigned.
• Supervises and mentors social work interns by training them on agency policies and ethical standards, overseeing their caseloads, and ensuring compliance with confidentiality and reporting laws.
  • Guides skill development, sets learning goals, provides evaluations, coordinates with university field placement staff, and aligns internship activities with both academic requirements and agency needs.
  • Facilitates learning through case discussions and collaboration while offering support during client crises.

Requirements

• Knowledge:
  • Familiarity with issues related to college student success and barriers such as food/housing insecurity.
  • Principles of student support services and how to connect students with appropriate resources.
  • Data tracking, analysis, and reporting techniques to evaluate program effectiveness and identify trends.
• Skills:
  • Strong organizational, planning, and time management skills with the ability to prioritize tasks.
  • Effective communication skills, including the ability to explain complex processes clearly and empathetically to students.
  • Ability to build relationships with campus departments, student advocates, and community partners.
  • Strong problem-solving skills, particularly in addressing and meeting students' needs.
  • Attention to detail and accuracy in documentation and ability to maintain confidentiality and handle sensitive situations with discretion.
  • Team-oriented with the ability to work independently when needed.
• Competencies:
  • Project Coordination: Autonomously organizes and manages activities within programmatic areas, ensuring all elements align with project and departmental goals.
  • Project Planning: Leads development of comprehensive project plans for small to medium-sized initiatives, showing attention to detail and effective time management.
  • Stakeholder Collaboration: Demonstrates strong coordination skills by effectively engaging with college personnel and external partners, including industry stakeholders, to achieve project objectives.
  • Operational Support: Oversees coordination of special, innovative departmental initiatives, demonstrating a commitment to organizational efficiency.
  • Leadership and Training: Shows proficiency in training, coaching, and directing assigned personnel, adhering to organizational policies and employment laws to foster a collaborative work environment.
• Technology Skills:
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with student information systems, assessment tools, and service tracking platforms.
  • Familiarity with data analysis and reporting software.
• Required Work Experience:
  • Two (2) of experience working in student services, social services, or related support roles.
  • Minimum three (3) years of experience working in student services, social services, or related support roles.
  • Experience working with case management or referral tracking systems.
  • Experience in a higher education setting, particularly with multicultural and/or underserved student populations.
• Required Education:
  • Bachelor’s degree.
  • Preferred Education: Master’s Degree in Social Work (MSW) from a CSWE-accredited program.
• Special Requirements:
  • State licensure as a clinical social worker (e.g., LCSW, LICSW, LMSW).
  • Eligibility to supervise MSW interns (per state licensing board requirements).
  • Bilingual or multilingual (especially Spanish or other locally spoken languages) is preferred.
  • Familiarity with public assistance programs (e.g., SNAP, housing assistance) is preferred.
• Physical Requirements:
  • Work is performed in a standard office environment.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  • Ability to lift objects up to 20 pounds.
• Safety:
  • Promotes and adheres to College safety protocols.
  • Promptly identifies and reports safety hazards and incidents.
  • Contributes to a culture of safety and operational excellence.

Benefits

Salary Range (PG 7): $63,581 - $79,476

Number of openings

1

Job Posting Close Date

July 16, 2026

Clery Act

If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr. You may obtain a hard copy by contacting the Clery Compliance Officer (CleryComplianceOfficer@austincc.edu). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.