Senior Buyer

About the role

This is a hybrid role based in Raleigh, NC, Charlotte, NC, or Phoenix, AZ, with regular in-office and remote work expected. The Senior Buyer oversees the procurement operations helpdesk, addressing procurement-related inquiries from internal associates and suppliers. The role manages service requests, provides system training, executes orders with suppliers under existing contracts, and resolves procurement process issues in accordance with company standards and procedures.

Responsibilities

• Respond to tickets and emails within established SLAs.
• Troubleshoot purchase orders and requisitions.
• Escalate complex issues and track them to resolution.
• Support users through the requisition-to-order process.
• Track helpdesk metrics and identify process improvements.
• Analyze recurring issues and recommend process improvements.
• Create purchase requisition/PO changes for new contracts/amendments.
• Provide support for warehouse replenishment orders and physical inventory audits.
• Support software orders.

Position-Specific Skills

• Excel proficiency
• Software Asset Management
• Inventory Management

Qualifications

• Bachelor's Degree and 4 years of experience in Purchasing, or
• High School Diploma or GED and 8 years of experience in Purchasing.

Preferred Qualifications

• Experience with Coupa
• Strong analytical, communication, and customer service skills
• Understanding of contract terms and financial commitments

Preferred Area of Experience

• Indirect Materials Purchasing and Supply Chain Management

License or Certification

• ISM-CPSM preferred