Senior Business Systems Analyst – Refining Digital Operations

Position Summary

Join the Refining Digital team as a senior resource to play a role in shaping and delivering transformative technology solutions that advance safety, reliability, efficiency, and business value across refining operations. As a Senior Business Systems Analyst, you will partner with business leaders, refinery stakeholders, and stakeholders across the Digital to define strategy, influence priorities, and drive enterprise-scale initiatives from concept through value realization. This role offers the opportunity to work with cutting‑edge technologies including Digital Twins, connected worker solutions, industrial data platforms, and advanced analytics while bridging the gap between operational needs and technology innovation. If you are a results‑driven professional who thrives in complex environments and is passionate about driving meaningful change through technology, this is your opportunity to help define the digital future of MPC Refining.

Key Responsibilities

• Lead the identification, evaluation, and delivery of strategic digital initiatives that create measurable business value across Refining locations and processes.
• Lead improvement recommendations and present effectively to senior and executive management and global teams.
• Serve as a trusted advisor and thought leader, helping shape the digital roadmap and identify opportunities to accelerate operational excellence.
• Present and lead client meetings with the business and development teams.
• Communicate with senior leaders for understanding and execution of cross‑functional complex processes and applications to solve for client requirements.
• Partner with senior Refining and Digital leaders to align technology investments with business objectives and operational priorities that cross both the IT and OT landscapes.
• Provide recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Partner with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.
• Lead and serve as a senior resource on cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Serve as a resource to colleagues, mentor and help improve the team’s abilities around all IT Service Management (ITSM) disciplines deployed.
• Lead the development, execution, and creation of the cross‑functional testing strategy communicating with all stakeholders for technology delivery.
• Drive complex initiatives across multiple teams and organizations, ensuring successful execution, adoption, and business outcomes.
• Lead the planning, conducting and documenting of user stories, user feedback; effectively communicate feedback with senior leaders for technology improvement.

Education and Experience

• Bachelor’s Degree in Information Systems preferred, related field or equivalent experience.
• 5+ years of relevant experience required.
• Experience leading complex business and technology initiatives in refining, manufacturing, industrial, or operational technology environments strongly preferred.
• Experience with Data Contextualization or Industrial Digital Twin technologies is preferred.
• Understanding of IT/OT convergence and integrating systems across industrial and enterprise environments is preferred.
• Proven ability to influence senior leaders, build consensus, and drive change across large, matrixed organizations is preferred.

Skills

• Adaptability – maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring benefits, trying new approaches, and collaborating with others.
• AI Fundamentals – understanding of core AI concepts and methods, ability to apply AI to job‑relevant use cases and capacity to contribute to organizational AI reimagination.
• Change Management – systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment; adapting to, controlling, and/or effecting change.