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Jobs · Information Technology · Massachusetts

Senior Business Systems Analyst, Order to Cash

Klaviyo · Boston, MA · 1 wk ago
Information TechnologyFull-time

About the role

Klaviyo went public in 2023 and is scaling fast. This is a rare chance to help build the Order to Cash (O2C) foundation for a company at this inflection point. The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.

The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back-office stack is reliable, well-integrated, compliant, and ready for a public, AI-forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure-to-pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.

Responsibilities

  • Contribute to the roadmap for Klaviyo's O2C stack, translating business requirements into functional and technical design
  • Support the integration of CPQ to NetSuite, helping deliver Enterprise capabilities at scale
  • Help assess the O2C systems landscape and provide recommendations to inform future direction
  • Apply rigorous testing and build practices to ensure high-quality delivery
  • Help design, implement, and operate IT General Controls (ITGCs) across O2C applications, partnering with Internal Audit, Security, and external auditors
  • Help simplify and automate controls and evidence collection to make audits more reliable and predictable
  • Identify and deliver AI use cases across the O2C workflow, partnering with Klaviyo's AI and data platform teams
  • Support embedding AI into core Finance processes with clear guardrails and measurable productivity gains
  • Partner with Controllership, Tax, and Treasury teams to refine end-to-end O2C workflows
  • Help ensure ERP and other SaaS O2C applications are configured and operated to support accurate, timely close and high-quality financial data
  • Act as a key technical resource for Controller and Finance leadership on systems, data, and process topics
  • Represent Finance Technology Systems in relevant planning cycles and cross-functional initiatives as needed

Requirements

  • 6+ years in enterprise or business systems, with meaningful exposure to Finance technology at a tech or SaaS company; 2+ years working directly in O2C
  • Practical exposure to SOX ITGC and experience working with Internal Audit or external auditors
  • Familiarity with what enterprise-led growth and international expansion require from Finance systems
  • Hands-on experience with ERP and Finance application tools (NetSuite/Oracle, Avalara, Zuora, or similar) and how Finance data flows across a modern tech stack
  • Interest in or experience partnering with engineering on AI-driven automation

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Finance, or a related field
  • Proven ability to manage multiple projects and priorities simultaneously
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Experience with project management tools and methodologies

Skills

  • ERP and Finance application tools (NetSuite/Oracle, Avalara, Zuora, or similar)
  • SOX ITGC and experience working with Internal Audit or external auditors
  • Knowledge of AI and automation in Finance processes
  • Strong understanding of O2C workflows and systems
  • Ability to communicate effectively with both Finance and Engineering stakeholders

Benefits

Our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Pay

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

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