senior business systems analyst - Market Planning & Business Systems

About the role

As a senior business systems analyst in Coffeehouse Development, you will contribute to the success of Starbucks by sustaining and evolving the systems and critical process that enable our partners to grow and manage our store portfolio. This role will support partners, processes and systems across market planning, real estate, design, and construction. You will collaborate closely with Starbucks technology to support and evolve our development systems and tools.

Responsibilities

• Lead business sustainment activities – plan and execute recurring operational work such as data validation and reconciliation, user access and role administration, audit support, scheduled system updates, and other controls required to keep supported products operating effectively.
• Deliver complex systems support - serving as the point of contact for business-critical systems, rapidly assessing issues, coordinating resolution across business and technology teams, communicating status, risk and next steps with clarity.
• Improve the support experience at scale – analyze tickets, direct partner inquiries and operational trends to identify root causes, reduce repeat issues, strengthen documentation and self-service resources, and recommend process, data or product improvements.
• Partner across product and technology teams – work with product managers, development leaders, Starbucks Technology and external service providers to prioritize defects and enhancements, manage escalations, coordinate