Senior Business Systems Analyst - Enterprise Architecture Governance (Remote)

Responsibilities

• Data Analysis, Insights & Performance Management
• Analyze business, operational, application, and technology performance data to identify trends, risks, opportunities, and areas for improvement.
• Develop and maintain metrics, KPIs, Power-Bi dashboards, and reporting that measure governance effectiveness, technology adoption, operational health, and business outcomes.
• Perform root-cause analysis using quantitative and qualitative data to support issue resolution and strategic decision-making.
• Evaluate system utilization, process efficiency, service performance, and data quality to drive continuous improvement initiatives.
• Translate complex technical and business data into actionable insights and recommendations for senior leadership and governance forums.
• Partner with business, technology, and analytics teams to establish performance measures and success criteria for initiatives and solutions.
• Support data-driven decision making through analysis of trends, dependencies, risks, costs, and benefits across enterprise technology investments.
• Business Requirements & Technology Strategy
• Elicit, analyze, and translate business needs into technology-enabled solutions.
• Collaborate with enterprise architecture, cybersecurity, infrastructure, application development, operations, and business teams to ensure solutions align with strategic objectives.
• Evaluate solution alternatives, risks, dependencies, and implementation approaches.
• Ensure proposed solutions align with enterprise standards, governance requirements, and technology roadmaps.
• Lead requirements workshops and facilitate consensus among stakeholders.
• Technology Enablement & Continuous Improvement
• Identify opportunities to improve operational efficiency, user experience, process automation, and data quality.
• Coordinate across technical teams to resolve complex issues and implement enhancements.
• Drive continuous improvement initiatives using data, stakeholder feedback, and industry best practices.
• Enterprise Problem Solving & Solution Delivery
• Lead the assessment of complex business and technology challenges by partnering across business units, technology teams, risk functions, and third-party providers.
• Analyze current-state processes, controls, systems, and dependencies to identify root causes and develop sustainable solutions.
• Drive end-to-end solution delivery, coordinating internal and external resources to achieve desired business outcomes.
• Facilitate decision-making among stakeholders with competing priorities and requirements.
• Develop business cases, implementation roadmaps, and success metrics for strategic initiatives.
• Technology Governance & Risk Management
• Ensure initiatives adhere to enterprise technology standards, architecture principles, information security requirements, and risk management frameworks.
• Partner with Technology Risk, Information Security, Compliance, and Audit teams to identify and mitigate technology-related risks.
• Evaluate process and system controls and recommend improvements to strengthen governance and operational effectiveness.
• Support governance forums and decision-making bodies through development of analysis, recommendations, and reporting.
• Establish, maintain, and enforce governance standards, policies, and best practices across the enterprise.
• Support the development and maintenance of enterprise governance frameworks, reference development documentation, and technical user guidelines.
• Measure and report on Governance effectiveness through defined metrics and key performance indicators.

  Qualifications

  • Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support
  • Preferred Skills: Business Analysis & Problem Solving, Enterprise Technology Knowledge, Technology Governance & Risk Management, Strategic Thinking, Stakeholder Management, Executive Communication, Cross-Functional Leadership, Solution Design & Delivery, Data Analysis & Decision Support, Process Improvement, Influencing Without Authority, Change Management
  • Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.