Senior Business System Analyst - Remote

Norfolk, VA • First (Days) • Fully remote

About the role

This position is responsible for support, enhancement, and implementation of software applications used within the organization. Oversees and directs intermediate-scale projects or components of large-scale projects, including developing project plans, timelines, and coordination of project resources.

Incumbent will identify opportunities to leverage technologies that improve and enhance business practices by designing and implementing application/product enhancements. Acts as a liaison to customers, end-users, IT personnel, and software vendors to align technology functionality with operational processes. Assesses, researches, analyzes, and documents stakeholder needs, selecting appropriate information-gathering or modeling techniques to elicit requirements. Develops detailed test cases, executes them, and shares results with business and technical managers for approval. Works jointly with developers to solution and provide cost and time estimates for fixes and enhancements. Performs longer-term analysis and design of systems and hardware to maintain production environments. Synthesizes requirements and develops recommendations that best meet business objectives. Works on project teams developing or modifying very complex information systems.

Responsibilities

• Support, enhance, and implement software applications.
• Oversee and direct intermediate-scale projects or components of large-scale projects.
• Develop project plans, timelines, and coordinate project resources.
• Identify opportunities to leverage technology for improving business practices.
• Design and implement application/product enhancements.
• Act as a liaison between customers, end-users, IT personnel, and software vendors.
• Assess, research, analyze, and document stakeholder needs.
• Develop and execute detailed test cases, sharing results for approval.
• Work with developers to provide cost and time estimates for fixes and enhancements.
• Perform analysis and design of systems and hardware for production environments.
• Synthesize requirements and develop recommendations for business objectives.

Requirements

• Bachelor’s degree preferably in Computer Science, Business, Technical Education, Information Systems, Finance, Business Administration, Accounting, Engineering, or Information Technology (Required). Candidates without a bachelor’s degree but with 6 or more years of relevant experience may be considered.
• 4 years of relevant experience (Required).
• Advanced SQL experience (Required).
• Experience with EDI-834 files (Required).

Qualifications

• Experience with QNXT and/or Facets (Preferred).
• Member enrollment experience (Preferred).
• Experience with Clarity – ID card-related configuration and member eligibility processes (Preferred).
• Experience with Medicaid, commercial health plans, and marketplace coverage (Preferred).
• Proficiency in SQL, HTML, and CSS (Preferred).

Pay

Full-time base pay range: $69,876 – $116,438. Additional compensation may include shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

• Medical, Dental, and Vision plans.
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000 reimbursement for certifications and free access to complete CEUs and professional development.
• Pet Insurance.
• Legal Resources Plan.
• Annual discretionary bonus opportunity if system and employee eligibility criteria are met.