Senior Business Systems Analyst

Responsibilities

• Conduct business process analysis and needs assessments to align IT solutions with business initiatives.
• Prepare “as is” and “current state” documentation in written and graphical form (flows).
• Use Business Process Modeling techniques and tools to create business process models.
• Lead effort to develop new or revised processes or procedures in lieu of system development.
• Facilitate the elicitation of business and systems requirements.
• Analyze business unit requests and understand business requirements.
• Work with technical staff to determine possible solutions and communicate business and system impacts to IT and Operations staff.
• Prepare documentation for business and system requirements in various formats.
• Work on project teams developing or modifying highly complex information systems, including analysis and documentation of business and system requirements, and revising existing system logic difficulties.
• Conduct research and analysis to quantify business opportunities and develop formal recommendations to management.
• May serve as a participant in the Enterprise Architecture program, providing input on data creation, storage, and usage related to business processes.
• May use project management and program management methodologies to support systems development and meet project deliverables.
• Provide test scenarios or test criteria based on knowledge gained through business and systems analysis; may provide approval or quality check on test plans or test matrix.

Qualifications

• Bachelor’s degree or equivalent education/experience, preferably in IT or a business area discipline (e.g., accounting, investments, or marketing).
• Minimum of 5 years of experience in business systems analysis.
• 2-4 years of industry experience preferred.
• Two years of experience managing technical projects in a complex environment.

Preferred Qualifications

• Basic knowledge of insurance company operations.
• Strong organizational and analytical skills with attention to detail.
• Excellent written, verbal, and presentation skills.
• Working knowledge of systems methodology, project management, quality assurance, and testing methodologies.
• Conceptual knowledge of graphical user interfaces, relational database management systems, and data storage.
• Experience with Salesforce administration, including user management, integrations, automations, security settings, and configuration of standard objects.
• Familiarity with Salesforce declarative tools (e.g., workflows, validation rules, reports, dashboards).
• Understanding of Salesforce Clouds such as Sales Cloud, Service Cloud, and/or Financial Services Cloud, including their core features and use cases.
• Salesforce Administrator certification (ADM-201) preferred.

Schedule

Hybrid-Office Environment (Tuesdays, Wednesdays, Thursdays in office).

Pay

Salary for this position generally ranges between $84,000 - $105,000 annually. Actual starting pay is determined by factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote), and operational needs. Salary may vary above and below the stated amounts as permitted by applicable law. This position is typically eligible for an annual bonus based on company and individual performance.