Senior Business Systems Analyst

How You’ll Do It

• Design & Configure
  • Gather requirements, design, implement, and maintain configurations and customizations of Zuora applications to meet needs of the Finance team.
    • Develop 6-12 month roadmaps for Zuora ecosystem to scale finance and support our evolving business.
    • Partner with Software Engineers and Integrations team to design, build, and test integrations and customizations.
    • Arcitect complex customizations and enhancements to improve Zuora performance and users experience.
    • Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts.
    • Identify high-value problems and prioritize initiatives.
  • Collaborate & Communicate
    • Navigate ambiguity and work autonomously to resolve issues with users, stakeholders, and leaders across the business.
    • Translate business intent into system requirements — bridging the gap between what stakeholders ask for and what should actually be built.
    • Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data.
    • Lead and maintain partnerships with stakeholders across the business while influencing best practices and balancing competing priorities.
  • Execute & Maintain
    • Triage escalated incidents or support tickets, while sometimes helping with front-line support.
    • Anticipate 2nd order impacts of changes in Zuora, Salesforce, etc.
    • Maintain Zuora ecosystem application with platform updates and releases.
    • Own change management and release processes in the Zuora ecosystem.
    • Maintain data integrity across the Zuora platform and integrated systems.
    • Identify opportunities for process improvement and automation across Zuora and the Financial ecosystem.
    • Provide support as-needed to the broader Business Systems team and other applications (e.g. Salesforce, Five 9 Telecom, or other insurance applications).

  The Right Stuff

  • 5+ years minimum experience with Zuora Billing and Revenue.
  • Zuora Certified Administrator.
  • 5+ years of hands-on Financial Systems administration experience, including NetSuite, Sage, MS Dynamics, SFDC Financial Cloud, or Similar systems.
  • Deep understanding of Subscriptions billing modules and/or Advanced Revenue Management.
  • Proven experience building, enhancing and managing Zuora Workflows, Scripts and Customizations.
  • Comfort with Zuora Reporting, Data Query and SQL to support reporting needs.
  • Willingness to learn and support other Business Applications like Telecom/IVR, Salesforce, Sage, and other applications as needed.
  • Demonstrated ability to translate business requirements into Zuora configurations — not just execute tickets, but articulate why one design or delivery approach is better than another.
  • Proven ability to work independently in a remote-first environment and operate effectively with ambiguity.
  • Willingness to learn and build Integrations in iPaaS (Workato) and understand existing Custom Coded integrations.

  Pay & Benefits

  • Base Compensation Range: $110,000 - $140,000 USD
  • Competitive cash compensation
  • Comprehensive health plans
  • Generous PTO
  • Future focused 401k match
  • Generous parental and caregiver leave

  Location Information

  • Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

  Additional Information

  • Pie Insurance is an equal opportunity employer.
  • Pie Insurance participates in the E-Verify program.
  • Please review our Privacy Policy.
  • Safety First: Pie Insurance is committed to your security during the recruitment process.