Senior Business Support Officer

We are looking for Senior Business Support Officers to join our Damp & Mould and Disrepair teams.

About the role

In the Damp & Mould Team (4 positions), you will manage cases from referral to completion, ensuring residents receive a timely, coordinated, and supportive service. You will work closely with residents, surveyors, contractors, and internal teams to arrange inspections and remedial works, monitor progress, and resolve issues. You will play a pivotal role in ensuring compliance with Awaab’s Law and delivering positive outcomes for residents.

In the Disrepair Team (2 positions), you will take ownership of housing disrepair cases from initial notification through to resolution. You will coordinate inspections, repairs, and follow-up actions, maintain accurate case records, and provide residents with clear and timely updates. Working closely with surveyors, contractors, legal colleagues, and internal teams, you will help ensure cases are progressed promptly, risks are escalated, and the Council meets its legal and regulatory obligations.

Responsibilities

• Manage cases from referral to completion, ensuring timely and coordinated service delivery.
• Arrange inspections and remedial works, monitoring progress and resolving issues.
• Coordinate housing disrepair cases, including inspections, repairs, and follow-up actions.
• Maintain accurate case records and provide residents with clear, timely updates.
• Work closely with surveyors, contractors, legal colleagues, and internal teams to progress cases promptly.
• Ensure compliance with Awaab’s Law and other legal and regulatory obligations.
• Escalate risks and support the Council in meeting its service standards.

Benefits

• Hybrid working arrangements, with the opportunity to mix home and office working (required to attend the office twice a week on set days).
• Flexible working and flexitime options.
• Membership of the Local Government Pension scheme.
• Generous annual leave allowance.
• Supportive work environment with opportunities for skill development.
• Chance to contribute to the future of Bristol and make a positive impact on the community.

For a more detailed breakdown of requirements, please refer to the Job Description & Person Specification. If you would like more information about the role, please contact the provided point of contact.