Senior Business Support Specialist

Work Model

On‑Site

Location

Green Bay, WI, USA

Shift

First shift

Job Level

Individual Contributor

Schedule

Full time; Monday‑Friday, 7:30 a.m. – 4:30 p.m.

Job Overview

Schneider is seeking a Senior Business Support Specialist in Green Bay to provide quality assurance and process improvement for accessorial charges through auditing. The Senior Business Support Specialist will be responsible for investigating collection disputes, identifying opportunities to capture additional revenue and improving accessorial processes.

Responsibilities

• Act as the primary contact for escalated accessional questions and issues.
• Build relationships with internal and external customers through open communication, follow‑ups and timely problem resolution.
• Identify potential process concerns and work through them with accessorial stakeholders.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key factor reporting of detention measurements.

Skills and Qualifications

• High school diploma or GED.
• Two years of customer service experience preferred.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Pay and Benefits

• Medical, dental and vision insurance.
• Company‑paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results‑based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

Inclusive Culture

Schneider’s inclusive culture embraces and seeks out diversity of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This openness ensures all associates have equal access to opportunities and resources, fuels innovation, improves strategic thinking and cultivates leadership.

Reasonable Accommodation

Any applicant may request a reasonable accommodation to complete a job application, pre‑employment testing, or job interview, or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.