Senior Business Process Owner

HOW YOU’LL CONTRIBUTE

• Own and evolve enterprise-critical process domains within the title insurance lifecycle, applying a first-principles mindset to challenge legacy workflows and drive toward simpler, more scalable, and outcome-driven solutions.
• Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows across the entire transactional lifecycle.
• Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams to define automation, system enhancements, and integrations that amplify human performance.
• Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes—embracing adaptability and iteration as core to delivering sustained impact.
• Develop, maintain, and govern standardized process documentation (e.g., SOPs, swim lanes, process narratives) to ensure consistency, scalability, compliance, and sustained adoption across the organization.
• Embed compliance and regulatory requirements into all process design, balancing automation, human amplification, and governance to ensure solutions are both innovative and durable.
• Act as a final decision-maker for process design standards within assigned domains, ensuring alignment across business units and systems.
• Lead cross-functional alignment across operations, product, technology, and compliance to drive adoption of standardized, enterprise-wide workflows.

WHAT YOU’LL BRING

• Required Education, Experience, Certification/Licensure:
• 8+ years of progressive experience in the functional area with demonstrated ownership of large-scale process transformation initiatives.
• Bachelor’s degree in business administration or related field preferred.
• Knowledge, SKILLS, and Abilities (KSAs):
• Deep and detailed understanding of functional area operations and processes.
• Demonstrated experience in process analysis, workflow design, and leading process improvement initiatives.
• Experience working with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms).
• Excellent analytical, communication, and process documentation skills, with the ability to translate complex workflows into clear, actionable insights.
• Able to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
• Proficiency with process mapping and data tools (e.g., Visio, Lucid chart, Excel, and data visualization platforms).
• Demonstrated digital mindset with a high degree of adaptability—comfortable challenging legacy processes, embracing change, and leveraging technology to reimagine how work gets done.
• Experience in title insurance and escrow industry, with direct exposure to the full transaction lifecycle.
• Experience supporting multi-state, regional, or national title and escrow operations.
• Experience driving process automation and workflow optimization within title and escrow environments.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Experience in the design, configuration, or enhancement of title production systems (e.g., ResWare, SoftPro, or similar platforms).

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.