Senior Business Operations Manager, Actimize
NiCE · Hoboken, NJ · 4 wk ago
Full-time
We need to output HTML fragment with sections: headings using for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real specific content. No job title heading. No Job ID. Remove boilerplate like EEO etc. Also remove application instructions. We need to preserve all substantive info.
We need to parse the posting.
Let's extract sections:
- About the role: The first paragraph after intro: "NiCE Actimize is currently seeking an experienced and highly analytical Senior Business Operations Manager professional to help drive operational excellence, business planning, and data-informed decision-making across the NiCE Actimize sales organization. This senior individual-contributor role will partner closely with Sales leadership and cross-functional stakeholders to support pipeline management, bookings and revenue forecasting, sales performance, territory and goal planning, budgeting, and operational execution. The Lead will translate complex business and sales data into meaningful insights, identify risks and opportunities, and develop scalable processes and tools that improve productivity, predictability, and execution. The successful candidate will combine strong business acumen, financial and analytical capabilities, and hands-on sales operations expertise. This individual will be comfortable working with senior leaders, leading cross-functional initiatives, challenging assumptions constructively, and independently driving complex projects from analysis through implementation."
That's description of role.
- How will you make an impact? This seems like responsibilities. Could be "Responsibilities". It includes bullet-like paragraphs: Business Planning and Performance Management, Pipeline, Bookings, and Revenue Forecasting, Commercial and Deal Operations, Systems, Data, and Reporting, Process Improvement and Cross-Functional Leadership. Each with sub-bullets.
We can treat each as a subsection? But we only need
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real specific content. No job title heading. No Job ID. Remove boilerplate like EEO etc. Also remove application instructions. We need to preserve all substantive info.
We need to parse the posting.
Let's extract sections:
- About the role: The first paragraph after intro: "NiCE Actimize is currently seeking an experienced and highly analytical Senior Business Operations Manager professional to help drive operational excellence, business planning, and data-informed decision-making across the NiCE Actimize sales organization. This senior individual-contributor role will partner closely with Sales leadership and cross-functional stakeholders to support pipeline management, bookings and revenue forecasting, sales performance, territory and goal planning, budgeting, and operational execution. The Lead will translate complex business and sales data into meaningful insights, identify risks and opportunities, and develop scalable processes and tools that improve productivity, predictability, and execution. The successful candidate will combine strong business acumen, financial and analytical capabilities, and hands-on sales operations expertise. This individual will be comfortable working with senior leaders, leading cross-functional initiatives, challenging assumptions constructively, and independently driving complex projects from analysis through implementation."
That's description of role.
- How will you make an impact? This seems like responsibilities. Could be "Responsibilities". It includes bullet-like paragraphs: Business Planning and Performance Management, Pipeline, Bookings, and Revenue Forecasting, Commercial and Deal Operations, Systems, Data, and Reporting, Process Improvement and Cross-Functional Leadership. Each with sub-bullets.
We can treat each as a subsection? But we only need - for any list of duties/requirements/benefits. So we can create a
with each bullet as - . However there are sub-bullets inside each section. Could flatten.
Better: Use
Responsibilities then - each major responsibility area with its details maybe as nested? But spec says use
- for any list of duties/requirements/benefits. Could have nested lists? Not prohibited. We'll keep simple: each duty as
- . Might be long but okay.
- Requirements/Qualifications: "Have you got what it takes?" then list: Bachelor’s degree..., Typically 7+ years..., Demonstrated experience..., Expert Microsoft Excel skills..., Strong understanding..., Experience working..., Advanced analytical skills..., Advanced proficiency..., Strong experience..., Ability to lead..., Strong business judgment..., Excellent written..., Ability to prioritize...
Also "You will have an advantage if you also have:" list of advantageous experiences.
We can separate Requirements (mandatory) and Preferred Qualifications (advantage). Could combine into Requirements section with sublist? But spec: use heading only when posting has real specific content. We can have Requirements and maybe Preferred Qualifications as separate sections? But headings list includes Qualifications, Skills. We could use "Qualifications" for mandatory, "Skills" for advantageous? Or "Requirements" for mandatory, "Preferred Qualifications" for advantageous (not in list). But we can still use "Qualifications" heading for mandatory and maybe "Skills" for advantageous.
We need to avoid filler like "commensurate with experience". Not present.
Pay and Schedule: The posting mentions NiCE-FLEX hybrid model: 2 days office, 3 days remote each week. That's schedule info. So we can include a Schedule section with that detail. No pay mentioned, so omit Pay section.
Benefits: The "What’s in it for you?" section includes benefits: Join ever-growing market disrupting global company, fast-paced collaborative creative environment, endless internal career opportunities, NiCE-FLEX hybrid model (but that's schedule). Also maybe "Enjoy NiCE-FLEX!" Already schedule. Could treat as Benefits: career growth, collaborative environment, etc. So we can create Benefits section with bullet list.
We must not repeat job title as heading. Not include Job ID.
We must remove boilerplate: EEO statement, etc. Also remove "About NiCE Actimize:" and "About NiCE NICE Ltd." maybe considered boilerplate? It's descriptive about company but could be considered substantive? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About NiCE Actimize:" and "About NiCE NICE Ltd." are company overview, not strictly boilerplate but could be considered extra. However they are substantive about the company; but maybe we should keep? The instruction says remove boilerplate, legal, EEO, etc. Not explicitly to remove company description. However typical job postings include company overview; but we might keep as part of "About the role"? Might be considered filler. Safer to keep? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Company overview is substantive. So we should keep it. But where to place? Could be part of "About the role" or separate section like "About the Company". Not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could incorporate company overview into About the role section (makes sense). So we can add that after the role description.
Thus About the role will include role description plus company overview.
Now we need to output HTML fragment only.
Let's craft:
About the role
NiCE Actimize is currently seeking an experienced and highly analytical Senior Business Operations Manager professional to help drive operational excellence, business planning, and data-informed decision-making across the NiCE Actimize sales organization. This senior individual-contributor role will partner closely with Sales leadership and cross-functional stakeholders to support pipeline management, bookings and revenue forecasting, sales performance, territory and goal planning, budgeting, and operational execution. The Lead will translate complex business and sales data into meaningful insights, identify risks and opportunities, and develop scalable processes and tools that improve productivity, predictability, and execution. The successful candidate will combine strong business acumen, financial and analytical capabilities, and hands-on sales operations expertise. This individual will be comfortable working with senior leaders, leading cross-functional initiatives, challenging assumptions constructively, and independently driving complex projects from analysis through implementation.
About NiCE Actimize: NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Then Responsibilities:
Responsibilities
- Business Planning and Performance Management: Lead budgeting, planning, forecasting, and analytical activities supporting sales and business operations; partner with Sales leadership to establish and manage operating rhythms, performance reviews, and business planning processes; analyze pipeline, bookings, revenue, sales productivity, goal attainment, and other key performance indicators; identify business trends, performance gaps, risks, and opportunities, and translate findings into clear recommendations; develop executive-ready reporting and presentations that communicate business performance, key drivers, and required actions; perform regular variance analysis against budgets, forecasts, targets, and prior-period performance; support annual and periodic planning activities, including territory, capacity, coverage, quota, and resource planning.
- Pipeline, Bookings, and Revenue Forecasting: Drive disciplined pipeline management and forecasting processes in partnership with Sales leadership and Finance; evaluate pipeline quality, coverage, conversion, sales-cycle progression, and forecast accuracy; identify risks to bookings and revenue plans and recommend appropriate mitigation actions; incorporate client delivery schedules, contractual commitments, implementation considerations, and operational changes into revenue forecasts and timelines; improve the consistency, accuracy, and transparency of pipeline, bookings, and revenue reporting; establish reporting and analytical frameworks that enable leaders to make timely, informed decisions.
- Commercial and Deal Operations: Provide operational and analytical support for complex sales opportunities, quotes, orders, pricing, and commercial structures; evaluate pricing structures, discounting, and deal economics to support alignment with company objectives and commercial policies; partner with Sales, Finance, Legal, Professional Services, and other stakeholders to facilitate efficient deal execution; review complex quotes and order documentation for accuracy, completeness, and compliance with established policies; support the interpretation and operational execution of software licensing agreements, contract terms, entitlements, extensions, and end-of-life fee calculations; identify recurring deal and order issues and lead improvements that reduce cycle time, risk, and manual effort.
- Systems, Data, and Reporting: Maintain and enhance sales operations systems, reporting tools, dashboards, and data-management processes; serve as a subject-matter expert for Salesforce, CPQ, forecasting, pipeline management, and related sales operations tools; define business requirements and partner with technical teams on system enhancements, automation, testing, and implementation; develop and improve tools used for quoting, forecasting, product and service costing, margin analysis, and revenue and expense management; promote strong data quality, process compliance, and consistent use of sales systems across the organization; build scalable reporting solutions that reduce manual work and provide stakeholders with accessible, actionable information.
- Process Improvement and Cross-Functional Leadership: Lead complex, cross-functional sales operations initiatives from problem definition through implementation and adoption; assess current processes, identify inefficiencies, and design scalable solutions that improve accuracy, speed, and stakeholder experience; establish clear process documentation, governance, controls, and performance measures; partner with Account Executives, Sales Engineers, Customer Success, Finance, Legal, Professional Services, and Support teams to resolve complex operational issues; act as a trusted advisor to Sales leaders and a senior point of contact for business operations questions and escalations; provide guidance, expertise, and informal mentorship to colleagues while contributing to a culture of continuous improvement and accountability; support change-management and enablement activities associated with new systems, processes, policies, and operating models.
Then Requirements (mandatory):
Requirements
- Bachelor’s degree in Business Administration, Finance, Economics, Operations, or a related field.
- Typically, 7 or more years of experience in Sales Operations, Business Operations, Revenue Operations, Finance, or a comparable analytical role.
- Demonstrated experience supporting a complex, global, or enterprise sales organization.
- Expert Microsoft Excel skills and working knowledge of CoPilot and Claude is a must.
- Strong understanding of pipeline management, bookings, forecasting, sales performance, budgeting, and business planning.
- Experience working with software licensing models, commercial terms, quoting, order management, and contract-related processes.
- Advanced analytical skills with the ability to interpret complex data, identify meaningful trends, and develop actionable recommendations.
- Advanced proficiency in Microsoft Excel and experience building management reports, dashboards, and financial or operational models.
- Strong experience with Salesforce and CPQ, forecasting, or sales performance-management tools.
- Ability to lead complex initiatives independently and influence outcomes across functions without direct authority.
- Strong business judgment, attention to detail, and commitment to data accuracy and operational discipline.
- Excellent written, verbal, and presentation skills, including the ability to communicate effectively with senior leaders.
- Ability to prioritize competing demands and operate effectively in a fast-paced, evolving environment.
Then Preferred Qualifications (maybe Skills):
Skills
- Experience in
- with each bullet as
- . However there are sub-bullets inside each section. Could flatten.
Better: Use
Responsibilities then
- each major responsibility area with its details maybe as nested? But spec says use
- for any list of duties/requirements/benefits. Could have nested lists? Not prohibited. We'll keep simple: each duty as
- . Might be long but okay.
- Requirements/Qualifications: "Have you got what it takes?" then list: Bachelor’s degree..., Typically 7+ years..., Demonstrated experience..., Expert Microsoft Excel skills..., Strong understanding..., Experience working..., Advanced analytical skills..., Advanced proficiency..., Strong experience..., Ability to lead..., Strong business judgment..., Excellent written..., Ability to prioritize...
Also "You will have an advantage if you also have:" list of advantageous experiences.
We can separate Requirements (mandatory) and Preferred Qualifications (advantage). Could combine into Requirements section with sublist? But spec: use heading only when posting has real specific content. We can have Requirements and maybe Preferred Qualifications as separate sections? But headings list includes Qualifications, Skills. We could use "Qualifications" for mandatory, "Skills" for advantageous? Or "Requirements" for mandatory, "Preferred Qualifications" for advantageous (not in list). But we can still use "Qualifications" heading for mandatory and maybe "Skills" for advantageous.
We need to avoid filler like "commensurate with experience". Not present.
Pay and Schedule: The posting mentions NiCE-FLEX hybrid model: 2 days office, 3 days remote each week. That's schedule info. So we can include a Schedule section with that detail. No pay mentioned, so omit Pay section.
Benefits: The "What’s in it for you?" section includes benefits: Join ever-growing market disrupting global company, fast-paced collaborative creative environment, endless internal career opportunities, NiCE-FLEX hybrid model (but that's schedule). Also maybe "Enjoy NiCE-FLEX!" Already schedule. Could treat as Benefits: career growth, collaborative environment, etc. So we can create Benefits section with bullet list.
We must not repeat job title as heading. Not include Job ID.
We must remove boilerplate: EEO statement, etc. Also remove "About NiCE Actimize:" and "About NiCE NICE Ltd." maybe considered boilerplate? It's descriptive about company but could be considered substantive? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About NiCE Actimize:" and "About NiCE NICE Ltd." are company overview, not strictly boilerplate but could be considered extra. However they are substantive about the company; but maybe we should keep? The instruction says remove boilerplate, legal, EEO, etc. Not explicitly to remove company description. However typical job postings include company overview; but we might keep as part of "About the role"? Might be considered filler. Safer to keep? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Company overview is substantive. So we should keep it. But where to place? Could be part of "About the role" or separate section like "About the Company". Not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could incorporate company overview into About the role section (makes sense). So we can add that after the role description.
Thus About the role will include role description plus company overview.
Now we need to output HTML fragment only.
Let's craft:
About the role
NiCE Actimize is currently seeking an experienced and highly analytical Senior Business Operations Manager professional to help drive operational excellence, business planning, and data-informed decision-making across the NiCE Actimize sales organization. This senior individual-contributor role will partner closely with Sales leadership and cross-functional stakeholders to support pipeline management, bookings and revenue forecasting, sales performance, territory and goal planning, budgeting, and operational execution. The Lead will translate complex business and sales data into meaningful insights, identify risks and opportunities, and develop scalable processes and tools that improve productivity, predictability, and execution. The successful candidate will combine strong business acumen, financial and analytical capabilities, and hands-on sales operations expertise. This individual will be comfortable working with senior leaders, leading cross-functional initiatives, challenging assumptions constructively, and independently driving complex projects from analysis through implementation.
About NiCE Actimize: NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Then Responsibilities:Responsibilities
- Business Planning and Performance Management: Lead budgeting, planning, forecasting, and analytical activities supporting sales and business operations; partner with Sales leadership to establish and manage operating rhythms, performance reviews, and business planning processes; analyze pipeline, bookings, revenue, sales productivity, goal attainment, and other key performance indicators; identify business trends, performance gaps, risks, and opportunities, and translate findings into clear recommendations; develop executive-ready reporting and presentations that communicate business performance, key drivers, and required actions; perform regular variance analysis against budgets, forecasts, targets, and prior-period performance; support annual and periodic planning activities, including territory, capacity, coverage, quota, and resource planning.
- Pipeline, Bookings, and Revenue Forecasting: Drive disciplined pipeline management and forecasting processes in partnership with Sales leadership and Finance; evaluate pipeline quality, coverage, conversion, sales-cycle progression, and forecast accuracy; identify risks to bookings and revenue plans and recommend appropriate mitigation actions; incorporate client delivery schedules, contractual commitments, implementation considerations, and operational changes into revenue forecasts and timelines; improve the consistency, accuracy, and transparency of pipeline, bookings, and revenue reporting; establish reporting and analytical frameworks that enable leaders to make timely, informed decisions.
- Commercial and Deal Operations: Provide operational and analytical support for complex sales opportunities, quotes, orders, pricing, and commercial structures; evaluate pricing structures, discounting, and deal economics to support alignment with company objectives and commercial policies; partner with Sales, Finance, Legal, Professional Services, and other stakeholders to facilitate efficient deal execution; review complex quotes and order documentation for accuracy, completeness, and compliance with established policies; support the interpretation and operational execution of software licensing agreements, contract terms, entitlements, extensions, and end-of-life fee calculations; identify recurring deal and order issues and lead improvements that reduce cycle time, risk, and manual effort.
- Systems, Data, and Reporting: Maintain and enhance sales operations systems, reporting tools, dashboards, and data-management processes; serve as a subject-matter expert for Salesforce, CPQ, forecasting, pipeline management, and related sales operations tools; define business requirements and partner with technical teams on system enhancements, automation, testing, and implementation; develop and improve tools used for quoting, forecasting, product and service costing, margin analysis, and revenue and expense management; promote strong data quality, process compliance, and consistent use of sales systems across the organization; build scalable reporting solutions that reduce manual work and provide stakeholders with accessible, actionable information.
- Process Improvement and Cross-Functional Leadership: Lead complex, cross-functional sales operations initiatives from problem definition through implementation and adoption; assess current processes, identify inefficiencies, and design scalable solutions that improve accuracy, speed, and stakeholder experience; establish clear process documentation, governance, controls, and performance measures; partner with Account Executives, Sales Engineers, Customer Success, Finance, Legal, Professional Services, and Support teams to resolve complex operational issues; act as a trusted advisor to Sales leaders and a senior point of contact for business operations questions and escalations; provide guidance, expertise, and informal mentorship to colleagues while contributing to a culture of continuous improvement and accountability; support change-management and enablement activities associated with new systems, processes, policies, and operating models.
Requirements
- Bachelor’s degree in Business Administration, Finance, Economics, Operations, or a related field.
- Typically, 7 or more years of experience in Sales Operations, Business Operations, Revenue Operations, Finance, or a comparable analytical role.
- Demonstrated experience supporting a complex, global, or enterprise sales organization.
- Expert Microsoft Excel skills and working knowledge of CoPilot and Claude is a must.
- Strong understanding of pipeline management, bookings, forecasting, sales performance, budgeting, and business planning.
- Experience working with software licensing models, commercial terms, quoting, order management, and contract-related processes.
- Advanced analytical skills with the ability to interpret complex data, identify meaningful trends, and develop actionable recommendations.
- Advanced proficiency in Microsoft Excel and experience building management reports, dashboards, and financial or operational models.
- Strong experience with Salesforce and CPQ, forecasting, or sales performance-management tools.
- Ability to lead complex initiatives independently and influence outcomes across functions without direct authority.
- Strong business judgment, attention to detail, and commitment to data accuracy and operational discipline.
- Excellent written, verbal, and presentation skills, including the ability to communicate effectively with senior leaders.
- Ability to prioritize competing demands and operate effectively in a fast-paced, evolving environment.
Skills
- Experience in
- each major responsibility area with its details maybe as nested? But spec says use