Business Operations Senior Manager
for sections present: About the role, Responsibilities, Requirements (or Qualifications?), Skills, Benefits, Pay, Schedule. We need to include only sections with real content.
From posting:
- "A bit about this role:" paragraph describing role. That's about the role. So we can have About the role
with
...
. - Responsibilities: list under "Your Responsibilities and Impact will include:" then bullet points. SoResponsibilities
with- each.
- Required skills and experience: list of required skills. Could be under
Requirements
orQualifications
. We'll choose Requirements. - Desired skills and experience: could be underSkills
maybe? Actually desired skills are additional. Could combine with required? But we can have a Skills section for desired? The instruction: Use headings for sections like Skills. We'll include Skills for desired skills. - Salary range: we have Pay section: Salary range: $110,500 - $150,000 / year. Also note about total rewards. So we can havePay
withSalary range: $110,500 - $150,000 per year.
and maybe also mention total rewards? Benefits section: we have total rewards details: Employer sponsored health, dental and vision plan..., generous PTO, $100 monthly mobile/internet stipend, stock options, bonus eligibility, parental leave, 401K, etc. So we can haveBenefits
with- items.
- Schedule: Not mentioned. So we omit Schedule.
- Also there is some company description/founded etc. That could be part of About the role? Might be separate but not required heading. Could be included in About the role paragraph.
We must not include boilerplate like EEO, equal opportunity, etc. Remove those.
We must not repeat job title as heading.
We must not include Job ID etc.
We must preserve all substantive information.
Let's extract content.
About the role paragraph: "Our Payment Integrity Department ensures that provider claims are paid correctly by the responsible party, for eligible members, according to contractual terms, not in error or duplicate, and free of wasteful or abusive practices. As part of this function, the Business Operations Senior Manager is responsible for ensuring the success of Payment Integrity (PI)’s programs and processes. The ideal candidate is a self-starter who enjoys taking accountability for operational performance, solving complex operational problems and driving impact in close collaboration with cross-functional stakeholders and teams."
We'll put that in
. Responsibilities bullet points: - Operational Orchestration: Own the daily health of the operation—monitoring TAT (Turnaround Time), clearing backlogs, and ensuring queue health remains optimal. - SLA & Quality Governance: Oversee operational performance and maintain the feedback loop between high productivity and rigorous audit accuracy. - Program Design and Launch: own the end-to-end design, testing, and launch of scalable cross-functional workflows, including change management, training, and post-launch KPI tracking. - Cross-Functional Partnership & Alignment: Partner closely with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations to align on ongoing operational priorities, streamline end-to-end workflows, and drive shared business outcomes. - Efficiency & AI Integration: Identify opportunities to lean out manual processes by deploying and managing AI agents alongside human staff. - Friction Removal: Act as the primary escalation point to resolve blockers for vendors and internal teams, ensuring they have the training and job aids needed to succeed. We'll put each as
- .
Required skills and experience list:
- 6+ years of experience in business operations or operational leadership
- Demonstrated success in driving meaningful change and measurable operational results in fast-paced environments, with a bias toward action and a focus on continuous improvement.
- Thrives in operational execution, escalation management, and problem-solving
- Comfort with ambiguity, including unanticipated and sometimes messy issues that require ownership from triage to resolution
- Analytic mindset and ability to execute qualitative and quantitative analyses that drive impact
- Exceptional communication and cross-functional collaboration skills, with an ability to influence others
- Strong organizational skills, including prioritizing and managing multiple initiatives at once
- High degree of professionalism
We'll put as
- .
Desired skills and experience:
- Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings is highly desired.
- 2+ years in a health tech, digital health, or healthcare technology environment (Medicare Advantage health plan and/or startup a plus)
- Experience influencing and driving change in a highly-matrixed organization
We'll put under Skills heading.
Pay: Salary range: $110,500 - $150,000 / year. Also note: "The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job."
We can include that as prose in Pay section.
Benefits: "Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premiumGenerous paid time off$100 monthly mobile or internet stipendStock options for all employeesBonus eligibility for all roles excluding Director and above; Commission eligibility for Sales rolesParental leave program401K programAnd more....Our total rewards package is for full time employees only. Intern and Contract positions are not eligible."
We need to split into list items. Let's parse:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more.... (maybe ignore as filler)
- Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. (maybe include as note)
We'll include the substantive items.
We must not include boilerplate like EEO etc. Also remove the "Founded in 2017, Devoted Health is on a mission..." etc. That's company description; could be included in About the role? Might be considered substantive but not required heading. Could be included in About the role paragraph as extra info. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should include that description somewhere. Could add another paragraph under About the role after the initial description. Let's include it as part of About the role.
Thus About the role will have two paragraphs: first about role, second about company mission/founded.
We must not include EEO/equal-opportunity etc. So we will omit the final paragraphs about equal opportunity.
Now construct HTML.
We'll output:
About the role
Our Payment Integrity Department ensures that provider claims are paid correctly by the responsible party, for eligible members, according to contractual terms, not in error or duplicate, and free of wasteful or abusive practices. As part of this function, the Business Operations Senior Manager is responsible for ensuring the success of Payment Integrity (PI)’s programs and processes. The ideal candidate is a self-starter who enjoys taking accountability for operational performance, solving complex operational problems and driving impact in close collaboration with cross-functional stakeholders and teams.
Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
Responsibilities
- Operational Orchestration: Own the daily health of the operation—monitoring TAT (Turnaround Time), clearing backlogs, and ensuring queue health remains optimal.
- SLA & Quality Governance: Oversee operational performance and maintain the feedback loop between high productivity and rigorous audit accuracy.
- Program Design and Launch: own the end-to-end design, testing, and launch of scalable cross-functional workflows, including change management, training, and post-launch KPI tracking.
- Cross-Functional Partnership & Alignment: Partner closely with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations to align on ongoing operational priorities, streamline end-to-end workflows, and drive shared business outcomes.
- Efficiency & AI Integration: Identify opportunities to lean out manual processes by deploying and managing AI agents alongside human staff.
- Friction Removal: Act as the primary escalation point to resolve blockers for vendors and internal teams, ensuring they have the training and job aids needed to succeed.
Requirements
- 6+ years of experience in business operations or operational leadership
- Demonstrated success in driving meaningful change and measurable operational results in fast-paced environments, with a bias toward action and a focus on continuous improvement.
- Thrives in operational execution, escalation management, and problem-solving
- Comfort with ambiguity, including unanticipated and sometimes messy issues that require ownership from triage to resolution
- Analytic mindset and ability to execute qualitative and quantitative analyses that drive impact
- Exceptional communication and cross-functional collaboration skills, with an ability to influence others
- Strong organizational skills, including prioritizing and managing multiple initiatives at once
- High degree of professionalism
Skills
- Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings is highly desired.
- 2+ years in a health tech, digital health, or healthcare technology environment (Medicare Advantage health plan and/or startup a plus)
- Experience influencing and driving change in a highly-matrixed organization
Pay
Salary range: $110,500 - $150,000 per year. The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options
- .
Desired skills and experience:
- Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings is highly desired.
- 2+ years in a health tech, digital health, or healthcare technology environment (Medicare Advantage health plan and/or startup a plus)
- Experience influencing and driving change in a highly-matrixed organization
We'll put under Skills heading.
Pay: Salary range: $110,500 - $150,000 / year. Also note: "The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job."
We can include that as prose in Pay section.
Benefits: "Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premiumGenerous paid time off$100 monthly mobile or internet stipendStock options for all employeesBonus eligibility for all roles excluding Director and above; Commission eligibility for Sales rolesParental leave program401K programAnd more....Our total rewards package is for full time employees only. Intern and Contract positions are not eligible."
We need to split into list items. Let's parse:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more.... (maybe ignore as filler)
- Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. (maybe include as note)
We'll include the substantive items.
We must not include boilerplate like EEO etc. Also remove the "Founded in 2017, Devoted Health is on a mission..." etc. That's company description; could be included in About the role? Might be considered substantive but not required heading. Could be included in About the role paragraph as extra info. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should include that description somewhere. Could add another paragraph under About the role after the initial description. Let's include it as part of About the role.
Thus About the role will have two paragraphs: first about role, second about company mission/founded.
We must not include EEO/equal-opportunity etc. So we will omit the final paragraphs about equal opportunity.
Now construct HTML.
We'll output:
- items.
- Schedule: Not mentioned. So we omit Schedule.
- Also there is some company description/founded etc. That could be part of About the role? Might be separate but not required heading. Could be included in About the role paragraph.
We must not include boilerplate like EEO, equal opportunity, etc. Remove those.
We must not repeat job title as heading.
We must not include Job ID etc.
We must preserve all substantive information.
Let's extract content.
About the role paragraph: "Our Payment Integrity Department ensures that provider claims are paid correctly by the responsible party, for eligible members, according to contractual terms, not in error or duplicate, and free of wasteful or abusive practices. As part of this function, the Business Operations Senior Manager is responsible for ensuring the success of Payment Integrity (PI)’s programs and processes. The ideal candidate is a self-starter who enjoys taking accountability for operational performance, solving complex operational problems and driving impact in close collaboration with cross-functional stakeholders and teams."
We'll put that in