Senior Business Office Patient Call Coordinator (ENT)

About Austin Regional Clinic

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years. We are one of central Texas’ largest professional medical groups with 35+ locations and continue to grow.

Benefits

• Medical, Dental, Vision
• Flexible Spending Accounts
• Paid Time Off
• 401(k)
• Employee Assistance Program (EAP)
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Professional Development

For more information visit Austin Regional Clinic Careers.

Purpose

In a call center-like environment, supports business office operations by actively listening to callers and booking appropriate specialty care appointment types following provider restrictions. Serves as the initial point of contact and represents the organization by providing excellent customer service. Carries out all duties while maintaining compliance, confidentiality, and promoting the mission and philosophy of the organization.

Responsibilities

• Book patient appointments for specialty care providers using the electronic medical record system, Epic.
• Support specialties including Allergy and Asthma, Cardiology, ENT, Audiology, Dermatology, Gastroenterology, General Surgery, Neurology, Orthopedics, Podiatry, Sports Medicine, and Rheumatology.
• Confirm and/or update demographic information and notify patients of account balances.
• Adhere to scheduling protocols for multiple locations and provider restrictions.
• Use electronic resource material to support efficient appointment scheduling.
• Perform within department metrics and call standards.
• Screen and direct incoming calls as needed.
• Verify scheduling accuracy of MyChart appointments.
• Adhere to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
• Work holiday shift(s) as required by company policy.
• Follow assigned work schedule, promptly returning from breaks and lunch periods.
• Maintain regular and dependable attendance.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Experience using a PC in a Windows environment.

Preferred Qualifications

• Experience working in a medical setting.
• Experience working in customer service.
• Six (6) months or more experience working in the Patient Call Coordinator role or similar experience.

Skills and Abilities

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with ICD and CPT coding methodology.
• Knowledge of medical insurance.
• Excellent keyboarding and computer skills, including familiarity with Windows.
• Excellent customer service skills.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen, and adapt responses to meet others' needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job duties.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM