Patient Coordinator

Location: Charlotte, NC

About the Role

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world‑class customer service.

Responsibilities

• Greet and check‑in patients
• Schedule appointments
• Answer incoming phone calls
• Verify insurance coverage
• Obtain necessary authorizations
• Collect payments
• Process new patients
• Help the clinic maintain optimal performance

Benefits

• Eligibility for a full benefits package beginning within the first month of employment
• Generous paid time off (PTO) plans
• Paid holidays
• Bonus incentive opportunities
• Access to abundant resources, robust mentorship, and career advice
• Professional development and training programs focused on administrative excellence and leadership
• Collaboration with leading partners such as Hospital for Special Surgery (HSS)
• Work environment that values teamwork, growth, and serving others

Qualifications

• 2+ years of administrative experience in a healthcare setting (preferred)
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Strong time‑management skills and ability to multi‑task in a fast‑paced environment
• Self‑motivated with a drive to exceed patient expectations
• Adaptability and a positive attitude when handling fluctuating workloads
• Eagerness to learn and grow
• Dedication to exceptional patient outcomes and quality of care