Senior Business Manager, Fraud Operations Strategy

Overview

The Senior Business Manager of Fraud Operations Strategy will lead a high-performing team of data science and risk professionals dedicated to protecting the global payment network. This role is responsible for overseeing the analysis of high-volume, complex transaction-level data to develop, implement, and optimize sophisticated fraud strategies and predictive fraud models. Acting as a critical bridge between internal stakeholders and external partners, you will drive initiatives that actively mitigate risk, block fraudulent transactions, and ensure network integrity.

Team Leadership & Analytics Management

• Direct, mentor, and develop a team of eight (8) data analytics and data science professionals, primarily consisting of Principal Fraud Risk Specialists
• Oversee the deep-dive analysis of transaction-level data, evaluating over 150 unique data elements and their configurations to identify anomalies, patterns, and emerging fraud vectors
• Drive the creation, testing, and deployment of robust fraud strategies and predictive fraud models to proactively block fraudulent transactions while minimizing false positives
• Serve as a key liaison across both Internal & External entities to align fraud prevention efforts with broader corporate security and network protection goals
• Continuously refine data extraction, querying, and modeling methodologies to improve the speed and accuracy of fraud detection across the network

Advanced Data Analysis

• Evaluate over 150 unique data elements and their configurations to identify anomalies, patterns, and emerging fraud vectors

Strategy & Model Development

• Drive the creation, testing, and deployment of robust fraud strategies and predictive fraud models to proactively block fraudulent transactions while minimizing false positives

Stakeholder Collaboration

• Serve as a key liaison across both Internal & External entities to align fraud prevention efforts with broader corporate security and network protection goals

Operational Excellence

• Continuously refine data extraction, querying, and modeling methodologies to improve the speed and accuracy of fraud detection across the network

Bachelor’s Degree

• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Minimum and Maximum Full-Time Annual Salaries

• McLean, VA: $200,700 - $229,100 for Sr. Business Manager

Eligibility for Performance Based Incentive Compensation

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Comprehensive, Competitive, and Inclusive Set of Health, Financial and Other Benefits

• Includes a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Technical Support and Questions Regarding the Recruiting Process

• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Third-Party Products, Services, Educational Tools or Other Information Available Through This Site

• Any information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

Equal Opportunity Employer

• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Drug-Free Workplace

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Application Instructions

• No agencies please.