Senior Business Operations & Strategy Manager

About the role

The Senior Business Operations & Strategy Manager will act as the strategic "right arm" to department leadership, driving high-impact cross-functional initiatives, optimizing internal processes, and removing operational friction across the organization.

Responsibilities

• Manage and execute high-visibility, cross-functional projects while tracking metrics and workflows to support long-term departmental growth.
• Map, build, and optimize scalable internal processes linking Business, Corporate Systems, Product, and Finance architectures.
• Data-Driven Insights: Collaborate with Business Intelligence to track, analyze, and report key performance indicators (KPIs) that inform organizational growth and efficiency.
• Cross-Functional Bridge: Act as the central connective tissue between Product Owners, Workstream owners, and Legal Operations to clear friction and accelerate execution timelines.

Requirements

• 8+ years of experience in Business Operations, Strategy & Operations, Management Consulting, Corporate Development, or a highly cross-functional leadership role within a scaling technology environment.
• Proven ability to concurrently manage multiple complex projects, prioritize time and resources effectively, and drive tight alignment with cross-functional stakeholders to consistently hit critical milestones.
• Demonstrated experience building, implementing, and managing operational workflows across Corporate Systems and CRM/BI infrastructure (Salesforce and Tableau highly preferred).
• Deal Desk & Commercial Governance Mastery: Proven track record managing complex contract frameworks, pricing matrices, fiscal approval cycles, and revenue tech stack transitions.
• Exceptional ability to collaborate with and understand the distinct languages of technical, financial, and legal fields (Product, BI, FP&A, Accounting, and Legal).
• Masterful communication skills with a proven capacity to influence without authority and guide highly complex stakeholders toward alignment.

Qualifications

• Experience leading or playing a foundational role in orchestrating a company’s Annual Operating Plan process across product and commercial divisions.
• Experience establishing annual or quarterly revenue targets, sales targets, modeling pipeline predictability, and analyzing holistic unit economics.
• Practical experience designing, modeling, and executing strategic variable compensation and performance-driven incentive structures.
• Experience managing Sales Operations frameworks, CRM metrics, and go-to-market pipelines.
• High comfort level working directly with executive leadership teams (CEO, CRO, CFO, etc.) to present strategic plans, deliver performance reports, and secure corporate buy-in.