Senior Strategy and Business Operations Manager

About The Team

The Agent Software and Advertising organization at Zillow Group is at the forefront of technology for the real estate industry. We develop cutting-edge software, marketing, and media solutions that power real estate transactions and support professionals including Brokers, Agents, and Photographers across the United States. Our industry marketing products and software tools are designed to enhance efficiency for all users, helping agents and photographers stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers. Within this dynamic organization, the Business Strategy and Operations team plays a crucial role in driving our success.

About The Role

As a Senior Strategy & Business Operations Manager, you will serve as the primary analyst and business intelligence owner for our Listings, Marketing, and Media products—combining deep technical skill with strong business judgment to turn complex data into clear, actionable insight. You will work closely with Strategy, Go-To-Market, Product, Data Science, Finance, and Marketing teams to understand business performance, unpack drivers and optimization levers, and inform the decisions that shape our business.

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals
• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business
• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions
• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes
• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders
• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

Who you are

• Techically Strong & Self-Sufficient
• Seasoned SQL practitioner, capable of writing complex queries across large-scale datasets to answer novel business questions without depending on others for data access or preparation
• Hands-on experience building polished, production-quality dashboards in Tableau (or a comparable BI tool) trusted by executive and cross-functional audiences
• Comfortable working in cloud data platforms (Databricks or similar) to explore, manipulate, and model large datasets
• Analytically Rigorous & Business-Minded
• Proven ability to design and execute structured analyses from scratch—from framing the question through methodology, execution, and storytelling
• Strong business judgment: you don’t just answer the question asked, you surface the insight that matters and connect it to decisions
• Experience building and owning performance metric frameworks, including defining KPIs, building forecasting models, and identifying the drivers behind business outcomes
• Clear Communicator & Influencer
• Demonstrated ability to translate complex quantitative findings into concise, compelling narratives for non-technical stakeholders and senior leadership
• Comfortable presenting findings and recommendations in executive forums and driving alignment across cross-functional teams without direct authority
• Collaborative & Cross-Functional
• Prowed ability to work effectively across diverse teams as a trusted analytical partner
• Able to flex between deep-dive analysis and higher-level strategic advisory depending on what the situation demands

Required Qualifications

• Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Mathematics, Computer Science, Data Science, or related field)
• 7+ years of experience in business analytics, business intelligence, or similar roles
• SQL proficiency, with demonstrated ability to work with complex, large-scale datasets
• Hands-on experience building and maintaining dashboards in Tableau or a comparable BI tool
• Proficiency working in cloud data platforms (preferably Databricks)
• Strong analytical skills, with a track record of translating data into clear insights and influencing decisions with cross-functional stakeholders

Preferred Qualifications

• MBA or advanced degree in a quantitative field
• Experience in technology, marketplace, real estate, media, and/or advertising companies
• Experience building metric frameworks, performance forecasting models, and executive-facing business review reporting