Senior Business Development, Telecom CX

Key job responsibilities

• Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment and To-be state.
• Understand and communicate Telecom Enterprise architecture and Telephony integration.
• Run EBC’s and business engagements for Contact center domain
• Transform telecom contact centers using Generative AI & Agentic AI capabilities

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

• The world’s most comprehensive and broadly adopted cloud platform
• Inclusive team culture with ongoing events and learning experiences
• Mentorship & career growth opportunities
• Work/life balance with flexible working culture

Basic Qualifications

• 6+ years of solving problems with technology in the Telecommunications industry experience
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience explaining complex technical concepts to various business and technical audiences

Preferred Qualifications

• Experience interpreting data and making business recommendations
• Experience identifying, negotiating, and executing complex legal agreements
• Proficient in at least 2 of the Contact center solutions - Amazon Connect, Genesys, Avaya, Nice, Google CCAI etc