Senior Business Development Specialist – Customer Operations (Telecom and Media)

Responsibilities

• Own end-to-end business development for assigned accounts and new logo pursuits, including pipeline creation, opportunity qualification, deal structuring, negotiation, and closure.
• Drive consultative, value-based selling of eClerx solutions across banking operations, analytics, digital, AI, process re-engineering, and managed services.
• Partner with CXOs and senior leadership stakeholders at client organizations to identify transformation opportunities aligned to cost reduction, productivity improvement, regulatory compliance, and customer experience enhancement.
• Collaborate with internal solution design, delivery, and practice teams to build scalable, compliant, and outcome-driven proposals tailored to client needs.
• Develop account growth strategies, including cross-sell and upsell of eClerx services.
• Support governance of large client portfolios, including revenue forecasting, deal reviews, pipeline hygiene, and performance tracking.
• Monitor industry trends, regulatory developments, and competitive landscape to proactively identify new business opportunities for eClerx.
• Act as a trusted advisor and ambassador for eClerx, strengthening long-term client relationships and reinforcing eClerx’s market credibility.

Requirements

• At least 10 years of experience in business development, consulting, sales, or client services within Telecom or Media Services, preferably in ITES, KPO, or professional services environments.
• Proven track record of originating and closing large, complex, multi-year deals involving transformation, outsourcing, analytics, or managed services.
• Demonstrated ability to engage senior client stakeholders (CXO, EVP, SVP) with credibility and influence.
• Experience working with global delivery models and collaborating with cross-functional teams across geographies.
• MBA or equivalent advanced degree preferred; relevant certifications (Lean Six Sigma, AI, Mortgage, etc.) are an advantage.
• Strong commercial acumen, analytical mindset, and excellent communication and stakeholder-management skills.
• Valid work authorization status in the US.

Qualifications

• Target base salary for this role is $200K-$240K+ sales incentives.
• Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.

Benefits

• Equal Opportunity Employer.
• Compliance with all applicable laws and regulations.