Senior Business Development, Telecom CX
About the role
The Telecom Business Development Manager will provide tailored value propositions for Telco customer journey modernization leveraging GenerativeAI, Agentic AI, 1P/3P contact center solutions and GSI/ISV partners. The role involves understanding industry challenges for both consumer and business customers, delivering business outcomes through personalized solutions for contact center modernization and enhancing customer engagement.
Responsibilities
- Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment, and To-be state scenarios.
- Understand and communicate Telecom Enterprise architecture and Telephony integration.
- Run Enterprise Business Centers (EBCs) and business engagements for the Contact center domain.
- Develop and present strategies that influence leadership decisions at the organizational level.
- Explain complex technical concepts to various business and technical audiences.
- Transform telecom contact centers using Generative AI and Agentic AI capabilities.
Requirements
- 6+ years of experience solving problems with technology in the Telecommunications industry.
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
- 5+ years of experience with Data & AI related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage.
- Experience developing strategies that influence leadership decisions at the organizational level.
- Experience interpreting data and making business recommendations.
- Experience identifying, negotiating, and executing complex legal agreements.
- Proficiency in at least two of the Contact center solutions: Amazon Connect, Genesys, Avaya, Nice, Google CCAI, etc.
Qualifications
- Experience in Data & AI related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage.
- Experience in developing strategies that influence leadership decisions at the organizational level.
- Experience in interpreting data and making business recommendations.
- Experience in identifying, negotiating, and executing complex legal agreements.
- Proficiency in at least two of the Contact center solutions: Amazon Connect, Genesys, Avaya, Nice, Google CCAI, etc.
Skills
- Understanding of Telecom Enterprise architecture and Telephony integration.
- Ability to run EBCs and business engagements for the Contact center domain.
- Expertise in transforming telecom contact centers using Generative AI and Agentic AI capabilities.
Benefits
Our inclusive team culture fosters a diverse and supportive environment where every Amazonian can thrive. We offer mentorship and career growth opportunities, ensuring that you have the support needed to succeed in your role. Additionally, we prioritize work-life balance, offering flexible working arrangements to help you maintain a healthy balance between your professional and personal life.
Pay
Details about pay are not specified in this posting.
Schedule
Details about the schedule are not specified in this posting.