Senior Business Analyst - Jackson, MS - 100% Remote

Key Responsibilities

• Ensure the Objectives of the Project are Satisfied
• Lead Exploratory Interviews, Discovery Sessions, And Workshops
• Contribute To The Development Of a New Intake Process
• Provide Workflow Insight
• Reconcile the Current Workflow with the Proposed Revised Workflow
• Identify Issues and Benefits from the User's Perspective
• Contribute to the development of key metrics associated with measuring the prototype's efficacy
• Document as appropriate for the purposes of transparency to the State
• Provide written and verbal communications to clarify technical points as appropriate
• Engage State At All Levels
• Partner with key stakeholders at all levels within MDCPS to ensure their understanding, participation, and support of the project
• Gain support by understanding what is working and what could be improved in the current intake process
• Ensure Transparency And Communications
• Provide short status reports on a bi-weekly basis and a monthly summary report
• Cook up Conference Room Demonstrations
• Organize the conference room demo for key stakeholders
• Work with the technical staff to ensure the major functionality of the application is presented and understood by the key stakeholders
• Document feedback from the demonstration
• Roadmap
• Contribute to the development of a roadmap that illustrates how the developed technology could be integrated into the State's ecosystem of technologies and processes
• Final Report
• Draft a final report of the project documenting all significant aspects
• Provide a review copy of the report to the State
• Capture comments from State officials
• Update the final report based on comments from State officials
• Resubmit the final report
• Lead The Agile Development Process
• Provide scrum leadership
• Create documentation as agreed on with State representatives

Required Skills/Experience

• Bachelor's or Master's degree in business administration, finance, or a related field
• Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients
• Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center operations processes, and case actioning
• Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including systems by RedMane Technology
• An understanding of how to advance a strategy and devise tactics to achieve incremental goals
• Skilled at conducting workshops, interviews, and discovery session