Senior Business Analyst - HYBRID

Job Description

The candidate will need to come on-site on the first day to collect equipment. This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.

Key Responsibilities

• Leads discovery with business units and SMEs to understand goals, user needs, and operational challenges

• Translates business concepts into clear user stories, features, workflows, acceptance criteria, and business rules

• Ensures requirements are testable, unambiguous, and aligned with product outcomes and value

• Identifies and resolves requirement gaps early, long before development or testing begins

• Maintains clear, evolving documentation that supports iterative delivery, including requirements, process flows, acceptance criteria, and user-facing artifacts

• Pairs with Development, Testing, Data, OCM/Training, and Implementation teams to ensure shared understanding

• Identifies cross-impacts and dependencies across workstreams and collaborates with delivery leadership to ensure coordinated action

• Breaks down complex or ambiguous problems into structured, actionable insights

• Performs end-to-end analysis across workflows, systems, and data to uncover root causes

• Supports testing by ensuring coverage aligns with requirements and validating delivered functionality

• Supports UAT planning and readiness by validating test coverage against requirements, coordinating business tester engagement, and ensuring clear acceptance criteria

• Ensures full traceability of requirements from business needs to delivered functionality

• Collaborates with vendor business analysts, delivery teams, and product specialists to ensure alignment of requirements and solution intent

• Works closely with Product Owners to refine features, define value, and support backlog prioritization

• Focuses on user value, outcomes, and measurable business impact

• Supports iterative delivery and continuous learning cycles

Required Skills & Experience

• Experience as a Business Analyst, Product Analyst, or similar role
• Strong analytical, investigative, and critical thinking skills
• Proven ability to create clarity, structure ambiguity, and drive alignment across teams
• Experience translating complex business needs into structured requirements, workflows, and acceptance criteria
• Ability to independently uncover answers, resolve requirement gaps, and drive progress without waiting for direction
• Strong communication skills with the ability to work across business and technical teams
• Experience working in Agile, iterative, or fast-paced delivery environments (preferred)

Desired Attributes

• Takes ownership of problems and drives them to resolution
• Highly resourceful, proactive, and persistent—actively pursues answers rather than waiting
• Thrives in ambiguity and brings order to incomplete, conflicting, or unclear information
• Learns quickly and adapts to new business and technical domains
• Recognizes patterns, asks strong questions, and uncovers issues others overlook
• Builds strong relationships and communicates well with both technical and business partners
• Anticipates issues before they escalate into risks
• Energized by solving problems, connecting dots, and helping teams make progress
• Focused on outcomes and value, not just documentation or activity

Soft Skills

• Strong written and verbal communication skills across business and technical audiences
• Skilled in facilitating discussions and driving shared understanding across diverse workstreams
• Strong attention to detail with the ability to create clarity from complexity
• Highly proactive, organized, and able to manage multiple moving pieces
• Comfortable navigating ambiguity and helping teams reach alignment
• Able to break down complex problems into digestible, actionable parts
• Adaptable and resilient in environments where priorities and needs evolve quickly

Education

• Bachelor’s degree in business, public administration, information systems, computer science, or a related field
• Equivalent professional experience may substitute for a degree
• Certifications in Business Analysis, Agile, Scrum, Product Ownership, or related areas are beneficial but not required