Senior Business Analyst (Hybrid)

Purpose

Identify, analyze, document, and implement business and system requirements supporting Provider Data Management and related healthcare provider systems. Partner with business stakeholders, Product Owners, Developers, Testers, and cross-functional teams to deliver enhancements within the Salesforce-based Provider Data Management system (PDMES) application and associated downstream systems. Serve as the functional expert and primary liaison between business and technical teams.

Essential Functions

• Interpret business needs by partnering with stakeholders to gather, analyze, document, validate, and prioritize business and system requirements for Provider Data Management initiatives.
• Create functional requirements, user stories, acceptance criteria, process flows, and other project artifacts; participate in solution design reviews.
• Coordinate and support system integration testing (SIT) and user acceptance testing (UAT) activities for application enhancements, provider data initiatives, and production releases.
• Assist with test planning, defect triage, validation of fixes, release readiness, and implementation activities; provide guidance and communication to business stakeholders throughout the testing lifecycle.
• Research, analyze, and resolve moderate to complex business, system, and provider data issues by collaborating with business partners, technical teams, and downstream system owners.
• Support production issue resolution, root cause analysis, data validation, and process improvements while identifying opportunities to improve system functionality and operations efficiency.
• Develop and maintain comprehensive business and technical documentation including business requirements, user stories, process flows, decision logs, test scenarios, implementation documentation, and operational procedures.
• Coordinate assigned work efforts from planning through implementation by monitoring deliverables, managing priorities, identifying risks and dependencies, tracking project progress, and communicating status to leadership and project stakeholders.
• Support Agile ceremonies and assist with release planning activities.
• Answer policy-related questions for business process, systems and software requiring research and consultation with others internally and externally.

Qualifications

• Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience.

Preferred Qualifications

• Demonstrated ability to deliver high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions.
• Proven understanding of business analysis core competencies.

Skills

• High-level knowledge and understanding of business products and services.
• Microsoft Office applications usage.
• Excellent communication skills both written and verbal.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.

Pay

Salary Range: $73,728 - $146,432

Schedule

Hybrid model in the greater Baltimore/Washington metropolitan area. Work a portion of the week from home and a portion at a CareFirst location based on business needs.