Senior Business Analyst

PURPOSE

The Senior Business Analyst is an advanced individual contributor who supports operational performance across all academic departments within the healthcare system. This role leads complex operational analyses, develops advanced reporting tools and dashboards, and drives strategic planning and process improvement initiatives.

ESSENTIAL JOB FUNCTIONS

• Leads Oversight of Watermark System Implementation

  • Works in close collaboration with executives and staff in Dell Med Offices of Faculty Academic Affairs and Information to implement, customize, and configure the Watermark Faculty Success Module.
  • Maintains effective communication and follow through with stakeholders to ensure timely resolution and progress on implementation and system adoption efforts.
  • Liaises, manages, and executes system implementation in partnership with central administrative units and departments in alignment with the University’s implementation plan.
  • Gathers requirements for integration with existing information management systems (including UT RMS, course evaluations, workday, and more) and engages in regular standups with the Dell Med project team and university project leaders in Academic Information Systems and the Office of Faculty Affairs to execute cascading project plans necessary to onboard all academic departments to the system.
  • Oversees, manages, and provides regular status updates on data entry efforts conducted by student workers through initial implementation and system adoption across all departments.
  • Serves as the day-to-day reporting, training, and work request point of contact for the system in partnership with Dell Med’s central units (Faculty Academic Affairs, Research, Medical Education, HR, and others) and departments using Watermark.

• Drives Operational Process Improvement & Facilitates Stakeholder Engagement

  • Communicates complex findings and recommendations to senior leadership.
  • Escalates issues and ensures timely resolution of analytics deliverables.
  • Leads regular trainings and maintains supportive resources and materials in partnership with departmental staff and faculty in preparation for annual faculty evaluative practices including promotion and tenure, annual evaluations, mid-probationary reviews, and comprehensive periodic reviews.
  • Oversees requests for system augmentations, works across IT and Faculty Academic Affairs teams to evaluate the impact of various system change requests and follows through with action planning in alignment with compliance and reporting best practices with guidance from IT and Faculty Academic Affairs executive leadership.

• System Configuration in Collaboration with Project Managers and Business Owners

  • Schedules and performs software installations and upgrades to systems and layered software packages; maintains them in accordance with established IT policies and procedures.
  • Maintains systems to achieve optimum performance levels.
  • Works with departments and units to configure relevant reporting and system metrics as needed for academic regulatory compliance and accreditation.

• Leadership in System Training in Alignment with Implementation and System Upgrades

  • Supports Dell Medical School in the operations of configuring, managing, maintaining, and securing faculty academic activity reporting maintained and reported through the Watermark System.
  • Works closely with the Provost’s Office of Faculty Affairs & AIS, as well as Dell Medical School Offices of Faculty Academic Affairs and Information.
  • Manages change across the school as needed, provides timely and effective training communications across various stakeholder teams, and leads the development and enforcement of application operating standards, policies, and procedures.

REQUIRED QUALIFICATIONS

• Certified in Watermark platforms; ideally Certified in Watermark’s Faculty Success Administration
• Minimum of 5 years of experience in higher education administration, faculty affairs, or a similar role, with a proven track record of managing technical and business responsibilities.
• Proficiency in Watermark system administration, network management, cybersecurity, and technical support.
• Strong change management skills, understanding of academic administration, project management, process improvement, and stakeholder engagement skills.
• Excellent verbal and written communication skills, with the ability to translate faculty-centric processes to a technical audience as well as technical concepts for non-technical stakeholders.
• Certified in Watermark Faculty Success platform.
• Trained in Jira Project Management Platforms.

PREFERRED QUALIFICATIONS

• Certified in Watermark platforms; ideally Certified in Watermark’s Faculty Success Administration
• Master’s Degree or higher in Organizational Change, Information Technology, or related field.
• 7+ years of experience in higher education administration with notable experience managing faculty evaluative processes and services (promotion and tenure, annual evaluations, or similarly complex evaluative processes), with a proven track record of facilitating change processes, and managing technical and business responsibilities.
• Proficiency in system administration, network management, communication, and technical support.
• Strong change management skills, understanding of academic administration, project management, process improvement, and stakeholder engagement skills.
• Excellent verbal and written communication skills, with the ability to translate faculty-centric processes to a technical audience as well as technical concepts for non-technical stakeholders.
• Microsft Power BI Data Analyst Professional Certified.
• Tableau Desktop Specialist.
• Project Management Professional (PMP).