Senior Business Analyst

Duties

• Partner with servicing operations, loan acquisition teams, underwriting, compliance, quality control, and IT teams to gather, document, and validate business requirements.
• Translate complex business processes into detailed functional specifications, user stories, process flows, and system requirements.
• Lead requirements workshops, stakeholder interviews, and solution review sessions.
• Analyze current-state processes and identify opportunities for automation, efficiency improvements, and risk reduction.
• Create and maintain complex queries to support business needs and data mining reports.
• Support Agile, Waterfall, or hybrid project delivery methodologies.
• Support and enhance the loan originations systems used to intake mortgage loan applications and associated documentation from third-party financial institutions.
• Analyze workflow routing logic, approval processes, exception handling, and document management capabilities.
• Ensure loans are properly reviewed, approved, and boarded into the servicing platform in accordance with investor, regulatory, and internal requirements.
• Collaborate with business teams to optimize originations workflows, approval hierarchies, and operational controls.
• Aid in integration requirements between origination systems, servicing platforms, document repositories, and external vendor systems.
• Support ongoing enhancements and maintenance of the mortgage loan servicing platform.
• Participate in servicing-related initiatives involving escrow, payment processing, investor reporting, customer communications, loss mitigation, default and loan transfers.
• Analyze servicing data and workflows to identify system gaps, operational issues, and compliance risks.
• Support testing activities related to servicing system upgrades, enhancements, and regulatory changes.
• Create and maintain business requirements documents, process maps, workflow diagrams, test plans, and operational procedures.
• Develop clear documentation for system configurations, integrations, and business rules.
• Recommend process improvements that enhance operational efficiency, scalability, and customer experience.
• Cover user acceptance testing (UAT), regression testing, and production validation activities.
• Work closely with QA and development teams to ensure solutions meet business expectations.
• Assist with production issue analysis, troubleshooting, and root cause identification.
• Support implementation planning, training, and post-production stabilization efforts.
• Ensure systems and workflows align with mortgage servicing regulations, investor guidelines, and internal audit requirements.
• Aid in compliance initiatives related to CFPB, RESPA, TILA, FHA, Client, Freddie Mac, Ginnie Mae, and other servicing/investor standards.
• Assist in audit preparation and remediation activities.

Qualifications

• Bachelor of Science - Computer and Information Science, Equivalent relevant experience (5-7 years)
• Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are a plus.
• Strong analytical and problem-solving skills.
• Proficiency in process modeling and mapping tools (e.g., Microsoft Visio).
• Strong written and verbal communication skills with the ability to interact with both technical and non-technical stakeholders.
• Knowledge of business analysis frameworks and methodologies (e.g., Agile, Waterfall).
• Familiarity with project management tools and techniques.
• Ability to work independently and as part of a team.
• Strong attention to detail with a focus on quality and accuracy.
• Comfortable conducting data analysis when needed.
• Ability to manage multiple tasks and meet deadlines.