Senior Business Analyst

About the role

We lead our Implementation team, mentor Business Analysts, and shape the future of insurance tech with 8+ years of P&C expertise and Agile skills.

Essential Duties

• Acts as a strategic partner to stakeholders by clarifying needs, managing expectations, and ensuring solutions align with business goals, while leveraging tools and technology, including AI, to improve team efficiency and decision-making.
• Independently gather, analyze, and document highly complex business, functional, and non-functional requirements; maintain requirements traceability matrices linking business objectives through requirements to test cases.
• Design Epics, Features, and User Stories in ADO or JIRA; define measurable acceptance criteria using Gherkin (Given-When-Then) methodology.
• Maintain and manage requirements repository—requirement-level change control including impact analysis, handoff facilitation with Dev, UX and QA, and stakeholder communication.
• Conduct deep-dive analysis to identify opportunities for process improvement, automation, and efficiency.
• Design and implement dashboards for strategic decision-making using tools like: SQL, Power BI, and Tableau; develop advanced analytics models to forecast demand, capacity, or customer behavior.
• Collaborate with technology teams to design and implement solutions that enhance business operations.
• Lead sprint demonstrations, perform impact analysis, and translate validated requirements into a structured implementation backlog aligned with delivery timelines.
• Plan and coordinate UAT—writing UAT plans, coordinating client testers, and tracking coverage against acceptance criteria.
• Proactively identify risks, gaps, and misalignments in scope, assumptions, or solution design, and lead resolution efforts to minimize rework and ensure successful delivery outcomes.
• Lead BA deliverable planning including user story mapping and backlog refinement; provide and refine effort estimates grounded in complexity and historical data.
• Mentor and peer-review junior analysts (BA I–III) on business analysis principles, critical thinking, and Agile practices; guide workload reprioritization and foster a culture of innovation collaboration, and continuous learning.
• Optionally supervise direct reports including performance evaluations and career development feedback; participate in recruitment activities.

Skills and Qualifications

• Advanced proficiency in business analysis tools (eg., ADO, JIRA, Confluence, FigJam, Visio, and Lucidchart.)
• Demonstrated experience in process modeling, workflow automation, and requirement documentation
• Expertise in Excel, SQL, Tableau, Power BI, or similar platforms.
• Strong knowledge of Agile, Scrum, and Waterfall methodologies.
• Deep knowledge of the P&C insurance lifecycle including policy, billing, and claims. (Duck Creek experience strongly preferred.)
• Familiarity with machine learning, AI, or predictive analytics.
• Demonstrated ability to mentor and peer-review junior analysts with actionable feedback.
• Strategic problem-solving skills with a data-driven mindset.
• Excellent communication skills—facilitates requirement walkthroughs and stakeholder workshops for both technical and non-technical audiences with a consultative mindset.
• Sound decision-making in ambiguous situations; strong planning and coordination; collaborative and results-oriented; maintains confidentiality and high ethical standards.

Education and Experience

• Bachelor’s degree in Business, Insurance, Information Systems, Finance, or a related field.
• 7+ years of business analysis experience, ideally within P&C insurance (policy, billing, and/or claims).
• Experience independently leading the BA workstream for a client implementation.
• Certifications such as CBAP, CCBA, PMI-PBA, SAFe POPM, CSPO, or equivalent; AINS or comparable P&C designation a plus.

Additional Requirements

• This position is full-time and primarily works Monday through Friday 8AM-5PM Local Time, the ability to work outside of primary hours is required as needed.
• This position can be remote or in one of our offices in Springfield, MO; Puerto Rico, or Honduras.
• Ability to travel as needed.

The Benefits & Perks

• Competitive compensation package
• Annual bonus opportunities
• Comprehensive health, dental, and vision benefits
• Flexible work arrangements
• Professional development and continuing education opportunities
• Career advancement pathways
• Paid time off and company holidays
• Retail savings programs
• Wellness initiatives and employee support programs
• Company-sponsored events and team-building activities
• Remote work opportunities

About Next Level Solutions

We are a trusted partner in digital transformation and IT services, specializing exclusively in the property and casualty (P&C) insurance market. With unparalleled agility and cost-effective scaling, we offer cutting-edge expertise to address the industry's unique challenges and opportunities. Our finely tuned solutions, from system integration to delivering new digital capabilities, leverage both onshore and nearshore capabilities for flexible, efficient, and responsive support. This ensures seamless collaboration, improved communication, and faster turnaround times, all while maintaining high quality and cost-effectiveness, setting us apart in a world teeming with generic solutions.