Senior Blood Donor Technician - Mobile Blood Drives

About the role

The Donor Operations department at MD Anderson Cancer Center plays a critical role in maintaining a safe and reliable blood supply for cancer patients. Through mobile blood drives held across the Greater Houston area, the team brings donation opportunities directly to the community while providing an exceptional donor experience.

Responsibilities

• Performs all Donor Operations Processes according to Standard Operating Procedure (SOP)
• Remains knowledgeable of all policies, procedures and protocols
• Reports any requested donor results, reactions, and adverse events according to SOP
• Ensures quality control data is accurate, complete, and documented accordingly
• Adheres to all safety and regulatory guidelines
• Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external
• Embraces the roles and responsibilities of the Go Be Positive Customer Service Program
• Ensures all encounters, verbal, written and silent (body language), with internal and external customers are professional and respectful
• Participates in the development and training of procedures, policies and tools to enhance donor environment functioning while ensuring a positive experience for all involved
• Utilizes the ten-foot rule greeting everyone in a professional and respectful manner
• Provides feedback when deficiencies or discrepancies in process performance are observed while supporting the training of others
• Offers recommendations using the change control tool for process improvement
• Ensures individual competency requirements are maintained including required licensures and continuing education

Requirements

• Required: High School Diploma or Equivalent
• Required: 3 years Phlebotomy experience in a clinical laboratory or blood center
• Preferred: Cardiopulmonary Resuscitation (CPR) upon hire
• Preferred: CPT - Phlebotomy Technician Certification American Society of Clinical Pathologist Board of Registry (BOR) or by the American Certification Agency (ACA) or by the National Center for Competency Testing (NCCT).
• Preferred: DPT-ASCP - Donor Phlebotomy Technician Donor Phlebotomy certification from the American Society of Clinical Pathologist Board of Registry (BOR).

Qualifications

• TDL - Texas Drivers License Valid and current Texas driver's license with a minimum of three year's history of verifiable driving history. With less than three years of driving history, but with a minimum of one year of driving history, a waiver may be requested.

Skills

• Exceptional customer service
• Strong phlebotomy and customer service skills
• Leadership abilities
• A passion for serving others

Benefits

• Comprehensive total rewards package including paid medical benefits, generous paid time off, retirement plans, tuition assistance, professional development opportunities, and additional benefits
• Opportunity to build a rewarding career at one of the world's leading cancer centers while helping provide the life-saving blood products that cancer patients depend on every day

Pay

US Dollar (USD) 43,000 Midpoint Salary: US Dollar (USD) 54,000 Maximum Salary : US Dollar (USD) 65,000

Schedule

The hours for this position can start from the early mornings and go into the evenings as they are centered around mobile blood drives.