Senior Billing & Collections Specialist

MSIG USA continues to grow! Company Overview MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks. Position Summary The Senior Billing & Collections Specialist serves as a subject matter expert responsible for process engineering and designing optimal digital and manual controls, complex receivables management, deductible program administration, broker and agent engagement, collections negotiations, and escalation resolution. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance. This position exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists. Key Responsibilities Complex Receivables & Deductible Management Manage complex deductible billing and cash application activitiesOversee specialized deductible programs and high-risk accountsResolve complex payment allocation and receivable issuesLead unapplied funds resolution efforts Collections Resolution & Cash Recovery Negotiate payment arrangements and collection strategiesManage disputed balances and escalated collection mattersCoordinate third-party collection activitiesDrive recovery efforts for aged and high-value receivables Stakeholder Management Serve as primary contact for complex broker and agent issuesPartner with Underwriting and Finance on premium and receivable mattersSupport key client and broker relationships Leadership & Escalation Management Act as escalation point for offshore teamsCoach and mentor junior specialistsIdentify trends, recommend and implement process and digital improvements and controls.Support governance and operational reporting Qualifications 5+ years of insurance billing, collections, receivables, or premium accounting experienceExperience managing complex receivable portfoliosStrong negotiation and relationship management skillsDemonstrated ability to resolve complex operational issues Success Measures Reduction in aged receivablesCash recovery performanceEscalation resolution effectivenessBroker satisfactionOffshore support effectiveness SALARY: The estimated salary range for this position is $ 90,000.00 - $100,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors. Additional Benefits Healthcare and Retirement Benefits Comprehensive medical, dental, and vision coverage 401(k) with a generous employer match and profit-sharing contribution Wellness incentive program Life and accidental death and dismemberment (AD&D) insurance Flexible spending programs Short-term and long-term disability plans Additional Benefit Programs Paid time off program Paid charitable leave Paid parental leave Tuition reimbursement program Personal insurance (auto/homeowners) discounts , , It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group! It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.